Google Hiring for User Experience Researcher, Product Inclusion at Mountain View, CA Full Time
Note: By applying to this position you will have an opportunity to share your preferred working location for this position from the following: Mountain View, CA, USA; San Bruno, CA, USA
Minimum qualifications:
- Bachelor’s degree in Anthropology, Human-Computer Interaction, Human Factors, Psychology, Sociology, or related field, or equivalent practical experience.
- Experience with research design, utilizing various methods, including usability studies, contextual inquiries, and surveys.
- Experience in product inclusion research or related work, developing tools and processes that improve quality, accessibility, value, and appeal of products and services.
Preferred qualifications:
- Master’s degree or PhD in a related field.
- 8 years of relevant experience within UX, Human-Computer Interaction, applied research setting, academia, and/or product development.
- Experience in research leadership and/or leading Diversity, Equity, and Inclusion (DEI) efforts.
- Experience building products for diverse audiences, including conducting research with people from historically underrepresented communities and/or people with accessibility needs.
- Background or experience in Critical Race Theory, Women’s Studies, Ethnic Studies (e.g., Black, LatinX, etc.), Queer Studies, Gender Studies, American Studies, Accessibility, and/or related areas.
- Knowledge of the strengths and shortcomings of different research methods.
About the job
The User Experience Researcher (UXR) community allows you to not only work with the other UXRs on your immediate team, but also work and learn from UXRs across the company through in-person meetups, established mentorship programs, and access to internal research tools. The UXR community at Google is unique, and it’s a place where UXRs can do their best work.
As a UXR in Product Inclusion, you will bring an inclusive lens to product development by creating an understanding and empathy around the diversity of user needs. We believe that we can do well and do good by being intentional about centering underrepresented voices throughout the product development process. To do so, you will conduct primary research and explore the behaviors and motivations of our users through methods like field visits, ethnography, surveys, usability testing, and logs analysis. You will also synthesize and incorporate existing literature on diversity, equity, and inclusion (DEI), as well as interview scholars and experts to inform research, design, and product development efforts.
User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google’s philosophy: “Focus on the user and all else will follow.”
Responsibilities
- Conduct independent research on multiple aspects of products and experiences.
- Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs, and online experiments (A/B testing).
- Work with Designers, Product Managers, Engineers, and other UXRs to prioritize research opportunities in a fast-paced, rapidly changing environment.
- Understand and incorporate complex technical and business requirements into research.
- Advocate research findings to diverse audiences through written reports and in-person presentations.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.