Google Hiring for User Support Specialist, Operations Support and Mobility at Austin, TX Full Time
Note: By applying to this position you will have an opportunity to share your preferred working location for this position from the following: Atlanta, GA, USA; Austin, TX, USA; Mountain View, CA, USA
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience
- 5 years of experience working within a scaled environment
- Experience in a customer or client facing role supporting HR Operations
Preferred qualifications:
- Ability for excellent communication and interpersonal skills
- Excellent problem-solving and analytical skills
- Strong operational mindset to deliver services well
About the job
Google’s known for our innovative technologies, products and services – and for the people behind them. Whether you are making our staffing systems more efficient, planning for our growth, building relationships on college campuses or cultivating the next generation of computer scientists, you have an eye on the staffing needs of Google and the broader hiring landscape. You are focused on cultivating outstanding candidates for Google’s long-term hiring needs, and work across a cross-functional and international group of staffing teams. You are both scrappy and resourceful, creative and driven – and excited to share the magic of working at Google.
HR Operations is a key pillar within People Operations Central. This team creates simple and exceptional experiences at scale for Googlers and candidates by running operational services across many countries with the ultimate goal of making HR easy and intuitive.
The User Support team is the backbone of the HR Operations organization, delivering exceptional experiences to our users. This team runs global operations and builds a framework to manage user queries and processes to an excellent standard. The User Support function relies on metrics and insights to drive thoughtful workforce planning, make recommendations for program improvements, and deliver consistent and reliable support around the globe.
As a User Support Specialist, you will be driven to make a difference, enjoy partnering with a wide and ever changing group of stakeholders, and thrive in a fast-paced and often ambiguous environment.
Great just isn’t good enough for our People Operations team (known elsewhere as “Human Resources”). We bring the world’s most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. You’ll play an essential role advancing a more diverse, accessible, equitable, and inclusive Google through our hiring, promotion, retention, and inclusion practices.
Responsibilities
- Deliver above and beyond operational excellence, in line with assigned service goals, identifying opportunities to improve and scale in order to elevate operations to an excellent standard across our hiring support team
- Resolve and prioritize sensitive user issues through consultation with vendors and deep collaboration with partner support
- Implement and execute on service delivery improvements and new process/scope changes, including extended workforce activities
- Act as the voice of the user, surfacing relevant user feedback to Partner Support, and collaborate on initiatives to address user needs, including consulting on content, process, and policy improvements
- Develop deep expertise in the systems supporting HR Operations service areas, troubleshooting day-to-day issues, and consulting with partners on changes to systems infrastructure
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.