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Google Hiring for User Support Specialist, People Operations, Document Management at Mountain View, CA Full Time
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Note: Google’s hybrid workplace includes remote and in-office roles. By applying to this position you will have an opportunity to share your preferred working location from the following:
Additional Information
(Colorado only*) Minimum salary of $109,000 + bonus + equity + benefits.
In-office locations: Mountain View, CA, USA.
Remote location(s): United States.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- Experience with datasets and identifying patterns of significance.
- Experience with coding languages such as SQL and statistical tools (i.e., R).
- Experience in a customer or client facing role supporting HR Operations.
Preferred qualifications:
- HRIS experience (i.e. Workday).
- Experience working on teams that managed large-scale data projects.
- Ability to independently lead, communicate, and collaborate with multiple stakeholders.
- High degree of proactivity and ownership; ability to take initiative and be self-driven.
- Excellent communication and interpersonal skills, including high levels of empathy, which are key to supporting sensitive user needs.
About the job
Google’s known for our innovative technologies, products and services – and for the people behind them. Whether you are making our staffing systems more efficient, planning for our growth, building relationships on college campuses or cultivating the next generation of computer scientists, you have an eye on the staffing needs of Google and the broader hiring landscape. You are focused on cultivating outstanding candidates for Google’s long-term hiring needs, and work across a cross-functional and international group of staffing teams. You are both scrappy and resourceful, creative and driven – and excited to share the magic of working at Google.
People Operations (POps) Central is an organization set up to provide services to the enablement of People Operations. Our mission is ‘’To power People Ops to create exceptional experiences.’’ The teams represented within POps Central are HR Operations (providing support to every user group along each stage of the employee lifecycle), Extended Workforce Solutions (managing our extended workforce and vendor network), Strategy, Planning, and Integration, Integrity (compliance and risk management) and Core (planning, operations, and communications).
HR Operations is a key pillar within POps Central. This team creates simple and exceptional experiences at scale for Googlers and Candidates by running operational services across 70+ countries with the ultimate goal of making HR easy and intuitive. Our global team optimizes people processes, from problem definition to execution, and we partner with teams across POps to bring innovation and technology to the way we attract, retain, and grow Googlers worldwide.
Great just isn’t good enough for our People Operations team (known elsewhere as “Human Resources”). We bring the world’s most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. You’ll play an essential role advancing a more diverse, accessible, equitable, and inclusive Google through our hiring, promotion, retention, and inclusion practices.
Additional Information
(Colorado only*) Minimum salary of $109,000 + bonus + equity + benefits.
- Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.
Responsibilities
- Deliver above and beyond operational excellence, in line with assigned service targets, identifying opportunities to improve and scale in order to elevate Operations to an exceptional standard across our hiring support team.
- Resolve and prioritize complex or sensitive user issues through consultation with vendors and deep collaboration with partner support.
- Implement and execute on service delivery improvements and new process/scope changes, including extended workforce activities.
- Advocate for the user, surfacing relevant user feedback to Partner Support, and collaborate on initiatives to address user needs, including consulting on content, process, and policy improvements.
- Develop deep expertise in the systems supporting HR Operations service areas, troubleshooting day-to-day issues and consulting with partners on changes to systems infrastructure.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
