QualificationsProject managementAnalysis skillsLeadershipCommunication skillsProcess improvementBachelor’s degree
Experience in Service Delivery Management such as operation reviews, escalation and governance, and process improvement, in the Digital Marketing domain
Ability to navigate in a constantly evolving and fast-paced environment with tight deadlines and multiple priorities
Excellent organizational and project management skills, with the ability to work cross-functionally and manage multiple projects
Excellent communication skills, with the ability to self-direct and build productive relationships
Comfortable in discussions with cross-functional groups to identify issues/resolutions using business acumen, problem-solving, and analytical skills
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google’s key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
In this role, you will be part of the Mobilization Strategy team for the Google Operations Center (GOC). The GOC is reimagining vendorization, in-sourcing routine workflows. GOC provides customer care and technical support for a large portion of Google products across a range of customers.
You will be an insights partner and thought leader to the leadership team, helping shape us becoming a leading customer care provider. The gSO team provides critical insights using analytics, ensures cross-functional alignment of goals and execution, helping teams drive strategic partnerships and initiatives. We focus on aligning the highest-level company priorities with day-to-day operations, helping evolve early stage ideas into future-growth initiatives.
This is a cross-functional role where you’ll be working with key partners to define and execute the GOC roadmap. You will support a mix of strategic and operational projects through deep engagement and project management support.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Act as the relationship manager to key stakeholders and manage multiple work streams.
Work closely with global teams within the Google Operations Center (GOC) and review the operations, provide strategic guidance, look for value related opportunities, and improve health of the engagements.
Collaborate with cross-functional teams to enhance delivery maturity. Own areas like documenting workflows, identify gaps and lead working group meetings, deliver regular project status reporting for work streams.
Construct executive level presentations and present complex analytical findings in clear, concise, and decision-impacting manner. Build excellent analytical frameworks and tools to measure key results.
Structure and execute against strategic projects to solve for complex and ambiguous business issues for the GOC.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.