QualificationsGrowing experienceManagementSalesDigital marketingBachelor’s degreeMaster’s degreeMaster of Business Administration
Experience in digital marketing with platforms, agencies, and partners.
Experience in building relationships with internal and external stakeholders.
Demonstrated understanding of a variety of cultures, ability to work with global teams, and knowledge of digital media.
Ability to influence team members and manage stakeholders.
Excellent analytical, problem-solving, and people management skills.
About the job
As an Account Strategist Manager, you’ll lead and mentor an account strategist team to use consultative skills to understand our advertisers’ needs and deliver measurable solutions that grow their businesses. You will also work with the Agency Lead to set strategic objectives and run the day-to-day operations for the business. You will help the team and work directly with customers to deliver the most advanced solutions Google can offer. In this role, you will help shape how accounts in the program will grow. Engaging with executives on the customers side, you will help the Account Strategists set the vision and the strategy for their customers and how they can grow and transform their businesses.
When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the “human face” of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.
Lead the management, operations, training, and coaching for a team of agency Account Strategists, to ensure improved business growth, agency satisfaction, and enhanced portfolio health.
Work with the Agency Lead to ensure collaboration between the Agency Development Managers and Account Strategists, and align on global Google Customer Solutions priorities.
Build customer relations through key executive-level meetings and speaking engagements.
Deliver business growth, engagement, and customer satisfaction goals for a portfolio of Google Customer Solutions customers in your assigned market. Work with the Account Strategist to build and actively manage an effective long-term customer planning process with their agencies.
Define the future of customer interaction (automation, first-party data, customer lifetime value/DeepCRM analysis, customer relationship management (CRM) integrations, etc.) and help develop the necessary infrastructure and processes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.