Job DetailsFull-timeEstimated: $60,000 – $81,000 a year18 hours ago
Bachelor’s or Master’s degree in Statistics, Computer Science, Operations Research, Economics, Engineering, Mathematics, or equivalent practical experience.
Experience extracting insights from data; communicating and presenting key findings to a senior audience.
Proficiency with statistical data analysis and creating models to answer various business questions.
Proficiency in a language for statistical computing (R, Python/Pandas, Stata, etc.).
Excellent verbal and written communication skills, including the ability to communicate complex findings in a structured and clear manner to a non-technical audience.
Excellent stakeholder management skills, identifying and aligning on what the most impactful work is.
About the job
As part of the Cloud Support Data and Analytics in this rapidly growing business, you’ll play a key role in using data and machine intelligence to optimize the Cloud Support experience for Google customers. We work collaboratively with Cloud Support teams to create analytics solutions which enable data-driven decision making and help deliver an effortless customer experience. You’ll work on a variety of exciting stakeholder projects with opportunities to manage problems which require innovative solutions and data products.
You’ll bring together different data sets from across Google Cloud Platform and Google Workspace, model data to unlock actionable insights, and help stakeholders formulate and answer the right business questions. You’ll collaborate closely with stakeholders from technical solutions engineering, product programs, vendor operations, support operations and support experience teams.
Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.
Identify Key Performance Indicators/key metrics and build data reporting tools to measure results and success.
Translate business needs into technical requirements through technical documentation.
Manage and develop data infrastructure (scripts, ETL pipelines, and dashboards) to bring order and insight to complex datasets.
Provide thought leadership to your key business stakeholders, translating data into actionable insights using appropriate analytical solutions.
Contribute to the development of analytical frameworks, tools, and skills as a team player in the Cloud Support organization.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.