Google Looking For Business Operations Manager, Reverse Logistics at Texas Full Time

Note: Google’s hybrid workplace includes remote roles.

Remote location: Texas, USA.

Minimum qualifications:
Bachelor’s degree or equivalent practical experience.

8 years of experience with supply chain operations or technical program management.

5 years of experience with people management.

Experience with electronic data interchange (EDI) integrations, data transfer, or Master Data Management.

Preferred qualifications:
MBA or Master’s degree.

Experience in the consumer electronics industry.

Experience engaging and leading cross-functional teams across business, operations, finance, and engineering.

Experience with systems integrations, mergers and acquisitions, and SAP applications.

Ability to manage and influence to meet operational performance.

Excellent communication skills.

About the job

The Reverse Logistics team at Google Devices and Services is responsible for delivering innovative and post-promotion experiences for customers. You will join a dynamic, creative, and fast-growing team that defines the service offerings for products. In this role, you will guide the Reverse Logistics systems and data strategy by aligning it to business needs. You will develop and sustain systems and tools by working with several internal cross-functional teams, including Systems, Planning, Operations, Service Engineers, and Finance. You will also work with external partners to develop the data, tools, and models needed to provide customers with the Google customer experience. You will manage a technical team by prioritizing requirements, defining roadmaps, and managing schedules. You will also influence stakeholders, identify risks, and clearly communicate goals and progress to all stakeholders.

Google’s mission is to organize the world’s information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user’s interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people’s lives better through technology.

Responsibilities

Lead process, data, and systems capabilities, delivering the long-term strategy for the Reverse Logistics Devices and Services operations, planning, service engineering, and business development teams and our external service providers.

Gather, prioritize, and provide direction on business needs, and setup timelines, roadmaps, and scope of work.

Manage the relationship with Systems, Finance, Product Operations, and other cross-functional groups that rely on reverse logistics data, and account for systems optimization and data accuracy.

Manage relationships with external service providers (e.g., authorized service providers and depots) and internal stakeholders (e.g., Planning, Operations, Service Engineering, Systems, and Data Services) to advise on technical solutions and roadmaps that enable strategic initiatives.

Synthesize learnings and craft data into clear and compelling executive updates and presentations across product, engineering, and partnership leadership to help define and shape product direction.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.