Google Looking For Central Strategy and Operations Lead, Strategic Planning at New York, NY Full Time

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Redwood City, CA, USA; New York, NY, USA.

Minimum qualifications:
Bachelor’s degree or equivalent practical experience.

4 years of experience leading strategy and operations for organizations.

Experience in project management and cross-functional stakeholder management.

Experience with analytics and modeling.

Preferred qualifications:
MBA or a Master’s degree with quantitative coursework (e.g., Engineering, Computer Science, Mathematics, Statistics, Economics, or Finance).

Experience with SQL and unstructured data sets.

Experience in business or sales operations.

Ability to structure and solve ambiguous problems.

Ability to influence executives with effective communication and presentation skills.

About the job

The Global Customer Service (GCS) Strategic Planning team is a core part of Revenue Strategy and Operations (RSO), the strategic and operational part of GCS. You will help GCS make the right investments across its business to drive the most impact for our customers, advertisers, and Google. You’ll be responsible for shaping and transforming how we evaluate and make strategic investments across the GCS business globally. You will work directly with almost all parts of GCS and its partner organizations including cross-functional stakeholders (e.g.,Revenue Program Management, Finance, Data Science and Analytics, People Operations, etc.).

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the “human face” of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.

Responsibilities

Lead project management of strategic planning projects and operations.

Develop a balanced and independent view of various aspects of GCS business to help drive investments or re-prioritization based on analytical insights, modeling, and a practical mindset of what can be achieved.

Partner with cross-functional partners (e.g., Sales, Program Management, Finance, Data Science and Analytics, etc.).

Drive operational excellence and a closed loop investment strategy by developing metrics, processes, and cadences to evaluate how investments are evaluated post investment, and how they are performing to improve future operations and investments.

Drive problem solving through clarity and structure and ensure solutions are implemented successfully within desired timelines.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.