Google Looking For Contact Center Consultant at San Francisco, CA Full Time

Minimum qualifications:
Bachelor’s degree in engineering, computer science, a related technical field, or equivalent practical experience.

5 years of experience project managing and delivering technical solutions, or 5 years of experience in technology as a Computational Linguist Engineer.

Experience with technical consulting.

Preferred qualifications:
Experience managing the design and production implementation of chat and/or voice bots in an enterprise environment.

Experience with natural language processing and related concepts.

Effective leadership and influencing skills in the application of AI or Machine Learning.

Excellent communication, writing, presentation, and problem solving skills.

About the job

As a Contact Center Consultant, you will work directly with Google’s most strategic customers on critical conversational AI projects to help them transform their contact centers. You will build conversational interfaces and virtual agents for customers using core Google products and Contact Center AI. You will be an engagement lead for strategic Google Cloud customers doing requirements gathering, program management, addressing customer feedback and delivering virtual agent solutions. You will help them develop, deploy, and manage solutions in production. You will provide technical project management, consulting, and technical aptitude to customer engagements while working with client executives and key technical leaders to deploy these solutions via Google’s Cloud Platform. You will maintain close partnership with Google’s Cloud AI Engineering teams to build and constantly drive excellence in our products.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

Build virtual agent solutions on Google’s core conversational AI platforms.

Work with customer technical leads, client executives, and partners to scope, manage and deliver successful implementations of Contact Center AI solutions becoming a trusted advisor to leaders throughout engagements.

Work with internal specialists, Product, and Engineering teams to packet best practices and lessons learned through leadership, methodologies, and published assets.

Interact with sales, partners, and customer technical stakeholders to manage project scope, priorities, deliverable, risks, and timelines for successful client outcomes, and advocate for customer needs in order to overcome adoption blockers and drive new feature development based on your field experience.

Propose solution architectures and manage the deployment of cloud based virtual agent solutions according to complex customer requirements and implementation best practice, and travel approximately 30% of the time for client engagements.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.