Job DetailsFull-timeEstimated: $96,000 – $120,000 a year17 hours ago
Bachelor’s degree, other business relevant qualification or equivalent practical experience.
Experience in troubleshooting with applications and in a networked environment.
Experience working with software development teams.
Ability to be highly organized, deadline-driven, and skilled at communicating with a variety of stakeholder types at different levels.
Excellent interpersonal, communication and analytical skills.
About the job
Technical support for a technology company is a big task. As the Corporate Operations Engineer within the IT Support Technician team, your mission is to enable the people and technology that keep Google running. Your team provides the front line user support for all of our internal tools and technologies. Beyond the day-to-day, the team will contribute to longer-term technical projects, process improvement and the documentation efforts that help make the Google magic happen.
As a Corporate Operations Engineer, the day-to-day job will be to improve the Googler user experience by collaboratively leading, designing, and implementing Googler user experience initiatives while also keeping your fingers on the pulse of user satisfaction and pain points through direct interaction. You will find solutions to technical challenges, through root cause analysis, working with users and collaborating with partner teams.
You will collaborate with various global teams including security, networking, and infrastructure. You’ll support the IT needs of global offices of all sizes and Googlers of varying technical backgrounds. You will utilize a combination of empathy, compassion, creativity, and technical understanding to succeed in this role.
At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google’s IT organization, we provide end-to-end solutions for organizations across Google. With an inclusive mindset, we deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers.
Coordinate troubleshooting process and resolution for incidents and problems in a timely manner, whilst advocating for users and working with partner teams to identify problematic user journeys and working to prioritize solutions.
Provide root cause analysis of IT issues on multiple technologies and platforms.
Act as an escalation point for particular regions, areas of expertise, or technical support channels.
Resolve escalations and issues, improve the customer experience, and drive initiatives that increase their likelihood of success with our support.
Develop scripts, tools, processes or solutions to proactively prevent problems, improve user productivity, and automate recurring tasks as part of longer term and global service improvements.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.