Google Looking For Customer Success Manager, Global Sales, Google Marketing Platform at New York, NY Full Time

Minimum qualifications:
Bachelor’s degree or equivalent practical experience.

5 years of customer-facing experience, working with executives and driving customer transformation programs.

Experience navigating customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.

Experience working with or in a team setting, both internally and externally.

Preferred qualifications:
Experience driving digital transformation using cloud-based solutions (IaaS/PaaS) and managing initiatives across engineering, sales, support, and services.

Knowledge of cloud-based advanced analytics platforms (i.e. BigQuery).

Familiarity with online media buying strategies and platforms.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google’s key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

As a Customer Success Managers, you will be on the frontier of driving Google Marketing Platform technology adoption and long-term product usage. Along with the team, you will work to future-proof our Partners by ensuring they stay at the advanced leading edge of Google product capabilities. In this role, you will be proactive and drive real impact via project management, problem-solving, communicating, and staying advanced with marketing technology for data collection, measurement, and media activation.

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We’re uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google’s broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

Responsibilities

Drive and manage the product certification process for key Google partners.

Lead project management for Google Marketing Platform technology and data implementations, ensuring the technology is installed and being used to meet key use cases that drive value for the partner and their customers.

Drive advanced Google Marketing Platform product use cases through partner adoption of Joint Technical Plans and Tech Road Maps, with the clear goal of helping them meet the needs of their current and future customers through Google Marketing Platform and Google Cloud technology.

Enable partners to drive increased advertising investment on Google media platforms through enhanced targeting, measurement, and audience insights from Google Marketing Platform.

Lead or coordinate training programs for Partners to develop self-sufficiency on Google Marketing Platform products.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.