Google Looking For Director, Product Management, Conversational and Contact Center AI at Sunnyvale, CA Full Time

Minimum qualifications:
Bachelor’s degree or equivalent practical experience.

15 years of professional work experience with 10 years of experience in Product Management.

Experience building AI (Artificial Intelligence) solutions.

Experience delivering consumer or enterprise products, managing product solutions with multiple stakeholders, and leading either product or engineering functions.

Preferred qualifications:
MBA or Master’s degree.

Experience in Product Management in a Conversational and/or Contact Center AI space.

Experience with Enterprise software and AI and Machine Learning (ML) solutions.

Experience in computer science.

Understanding of how technologies can shape institutions, innovate, and deliver growth.

Passion for using cloud and mobile technologies to generate strategic differentiation within customers across industries and geographies.

About the job

As Director, Product Management, Conversational and Contact Center AI (CCCAI) for Google Cloud, you will be responsible for the product roadmap including defining, designing, delivering, and influencing CCCAI products, leveraging the technologies built in Google Cloud and Alphabet.

You will work closely with our customers and other functions supporting CCCAI within Google Cloud to help define the key set of product requirements and products that will help us grow customer adoption. You will also work closely with Google Cloud’s Go-to-Market teams to deliver these products to customers. In this role you will cover all CCCAI areas within Cloud AI and Industry Solutions (CAIIS).

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

Develop and deliver preeminent cloud-based product solutions and go-to-market strategy for CCCAI customers.

Build and lead an exceptional product management team to deliver complex software solutions in a commercial, mission-critical environment, developing talent through mentoring, coaching, succession planning and retention strategies.

Foster a collaborative working environment to achieve goals, ship products on time and within budget, unlock roadblocks, and cultivate collaboration across Google through leadership, creativity, and intelligence.

Work closely with other teams to build on existing services and address product gaps to drive customer adoption while interfacing with sales leadership to translate platform capabilities into product vision for customers.

Create a set of metrics to measure success, reporting quarterly progress against goals.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.