Job DetailsFull-timeEstimated: $140,000 – $190,000 a year11 hours ago
Bachelor’s degree in a quantitative field (Engineering, Computer Science, Mathematics, Physics, Statistics, Economics, Finance, etc.) or equivalent practical experience.
15 years of experience in project management at a technology firm, management consulting firm, or investment bank.
Experience leading cross-functional initiatives.
MBA or PhD in a management, technical, or engineering field.
15 years of relevant work experience in consulting, software, Internet, media industries, or early stage companies.
Experience leading people, growing and developing talent, and leading complex, operational, and strategic cross-functional initiatives.
Ability to present to executives and communicate with a highly technical management team.
Ability to synthesize data into useful formats and bring actionable insights.
Project management, problem solving, communication, and analytical skills with excellent business judgment.
About the job
As Director, Strategy and Operations, gTech Users and Products (gUP), you will be responsible for developing gUP’s strategy globally, coordinating across all the gUP regions. You will be a thought leader in helping to transform Google’s technical services. You will have the opportunity to shape how we transform the experience of our customers, helping them get the most out of our products, by helping grow and evolve gUP’s support organization.
You will also influence product teams to resolve customer issues and enable them to succeed. You will understand all of Google consumer support operations across a wide range of products and customers and be responsible for identifying and driving strategic initiatives.
The Go-to-Market Operations (GtM) team ensures Google’s complex and ever-evolving Ads business runs smoothly. We are instrumental in setting go-to-market strategy, and ensuring flawless execution and operations against the strategy. We have teams embedded in each of the major Ads business areas as well as global teams that work across the business areas. Team members are analytical and strategic, with a pragmatic sense of how to get things done.
Manage the planning and execution of global strategic initiatives across gTech Users and Products (gUP), and collaborate closely with the gUP leadership team to define organization-wide alignment.
Identify and engage Google-wide stakeholders proactively on all support initiatives.
Lead the process for defining the gUP strategic focus areas, translating them into cross-gUP initiatives and driving their execution.
Manage annual business planning by determining and tracking key business metrics through the year and driving operational efficiencies across the business.
Drive the planning and operational business cadence for gUP including goals, quarterly business reviews, and monthly business reviews.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.