Google Looking For Failure Analysis Engineer, Phones, Devices and Services at Mountain View, CA Full Time

Minimum qualifications:
Bachelor’s degree in Electronic Technology, Electrical/Computer Engineering or equivalent practical experience

4 years of experience in manufacturing, assembly, and failure analysis within consumer electronics industry

Experience with system-level power electronics troubleshooting, root cause analysis, failure mechanism, and corrective action processes

Experience using FA techniques (X-Ray CT, mechanical cross-section, FTIR, EDS, SEM, FIB, etc.)

Preferred qualifications:
Experience with mobile or consumer electronics manufacturing

Experience with X-ray/CT analysis and thermography

Working knowledge of DOE, GD&T, and cause mapping

Proficiency in one or more programming or scripting language (e.g., JavaScript, Java, C/C++, Python, etc.)

Willingness to travel to up to 5% to US repair centers and factory sites in Asia

About the job

The Mobile Product Operations team within our Devices and Services organization is responsible for providing high-quality and helpful consumer products including mobile and wearable products. As a Failure Analysis (FA) Engineer, you’ll evaluate the product designs and create the processes, tools, and procedures to continuously improve customer experience by improving product quality. You will work very closely with Product Design, System Engineering, Tech Engineering, Product Operations, Reverse Logistics, Customer Support, and Android teams, all working together to unblock issues and maintain high product quality standards. Your work ensures the various pieces of Google’s operations fit together perfectly while providing a great customer experience.

You will be a key player in the complete product lifecycle. You will provide insight to the design team for design risks by performing tear-downs of prototype devices, based on lessons learned. You will perform failure analysis of development units and field returns, evaluating electrical, thermal, and mechanical characteristics of integrated circuits, components, sub-components and systems. You will need to recognize customer induced damage and be comfortable analyzing all potential failure modes, including issues related to packaging/logistics, software/firmware, and mechanical or electrical issues.

You will work together with manufacturing partners and cross-functional engineering teams to identify the root cause of failure and recommend/implement corrective actions to prevent recurrence of problems. You will develop procedures and automation to support high volume field failure analysis.

Google’s mission is to organize the world’s information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user’s interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people’s lives better through technology.

Responsibilities

Identify, investigate, and minimize failures experienced by customers.

Reproduce and analyze field failures to understand failure mechanism and root cause.

Ensure materials and failure analysis capabilities are in place to support whole device triage (level 1), module level (level 2), and isolation to a component level (level 3).

Work with cross-functional teams to take field failures from root cause identification through to corrective action.

Understand factory assembly and test processes and work on improving any gaps, based on field returns, that could result in customer failures.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.