QualificationsOperations managementCustomer supportLogisticsCommunication skillsManagementBachelor’s degree
Experience with Logistics and Operations Management
Experience with Vendor and Partner management
Experience managing Customer Support or IT consulting for large enterprises
Experience using success metrics to derive actionable insights across the user journey, propose initiatives, and deliver actionable results
Dedication to customer experience, attention to detail, and excellent analytical and verbal/written communication skills
About the job
The Hybrid Cloud Services team assists with the entire hardware/software lifecycle, including planning, deployment, maintenance, upgrading, monitoring, and capacity planning. Our services are especially crucial for hybrid engagements where Google Cloud is delivering and maintaining infrastructure inside the customer’s on-premises environment. These deployments incorporate requirements such as disconnected mode, security clearance, sovereign, and geographical constraints.
Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.
Initiate, recommend, and deliver customer-focused process and systems improvements of varying complexity and scope.
Be responsible for stakeholder management and developing well defined milestones and roadmaps.
Assist our customers in the coordination of Lifecycle Management (e.g., upgrades, release cycles, Hardware and Software interoperability, configuration, testing, and validation).
Coordinate with a wide array of third-party ISVs and partners to ensure tight integration of their processes and workflows with Google Hybrid Cloud.
Work with internal and external stakeholders to define requirements, document workflows, processes, identify gaps, make improvement recommendations, drive consensus, and facilitate change.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.