Google Looking For Internal Communications Manager, Google Customer Solutions at San Francisco, CA Full Time

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Francisco, CA, USA; Mountain View, CA, USA; Redwood City, CA, USA.

Minimum qualifications:
Bachelor’s degree or equivalent practical experience

10 years of experience in internal and executive communications with technology products or services

Preferred qualifications:
Experience in high-impact communications execution, including leading the communications program for a large organization

Experience with change management in complex, fast-changing organizations

Ability to drive consensus across a diverse set of stakeholders, including executive leadership

Ability to maintain attention to detail, be an effective team player, meet project deadlines, and lead efforts across disciplines

Ability to plan, work calmly and maintain good judgment and execute on multiple projects simultaneously in an organized manner

Excellent verbal/written and project management skills

About the job

As a member of the Executive and Internal Communications team, you will be part of a team which produces employee communications and events for Google executives. You will work with members of your internal client team on communications initiatives, projects and programs. You will support the work of the team to create strategic communications campaigns, come up with innovative ways to engage employees that are in tune with Google’s culture, write communications, business update presentations and talking points. You will also collaborate with internal partners as needed across functions (PR, Policy, Legal, HR, Operations, etc.) and geographies.

The Global Business and Operations Organization (GBO) Internal Communications team partners with GBO management to inform, inspire, and engage GBO employees globally with stories of purpose, progress, and hope, reinforcing how Google’s innovation are enabling customer and partner success.

In this role, you’ll support the Google Customer Solutions leader to help develop and execute strategic executive and change communications. You’ll write compelling messages, create thoughtful presentations for internal meetings, and find innovative ways to engage employees to build a shared culture. You’ll devise creative, fun, and non-standard solutions to help effectively communicate roadmaps and strategies to the teams, the wider GBO audience, and industry partners. You’ll be a problem-solver and understand complex challenges, break them down, and help the GCS leader communicate, using written and spoken channels (e.g., emails, blog posts, presentations, videos, etc.). You’ll also support projects related to issues management, culture initiatives, and leadership programs. You will collaborate with the executive leading GCS, their executive leadership team, other communication leads, and key partners in People Operations.

We help inform and educate users, advertisers, partners, opinion leaders-and our own employees-about the benefits of Google’s products, our distinctive company culture/values and our approach to the big public policy issues of the day. You are quick-witted, entrepreneurial and intellectually curious. To succeed in this role, you are willing to try new things and can manage numerous projects with tight deadlines. Things happen quickly at Google, and to do great work, you need to be an enthusiastic team player who can work cross-functionally with partners across PR, Communications, Marketing, Product, and beyond.

Responsibilities

Interact with and influence executives, providing advice that reflects an understanding of their business and leadership styles.

Plan communication frequency and channel, coordinating with stakeholders across different areas of the business and company.

Develop, write, and edit communications for executives, including emails, Frequently Asked Questions (FAQs), and presentations.

Manage internal and cross-organizational communications plans, tactics, and outcomes that amplify the GCS message and its leader.

Collaborate with leaders on GCS’ executive team.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.