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Google Looking For Operations Center IT Manager, United States Government, Cloud at Reston, VA Full Time
QualificationsUnit testingSoftware deploymentOperating systemsCustomer serviceWindowsBachelor’s degree
Full Job Description
Minimum qualifications:
5 years of experience in technical customer support, IT operations, or systems administration.
5 years of experience in technical customer support, IT operations, or systems administration.
5 years of experience in technical leadership and people management.
Experience in supporting operating systems, networking, scripting and automation, and application troubleshooting.
Top Secret US Government Security Clearance required.
Preferred qualifications:
Bachelor’s degree or equivalent practical experience.
Experience with creating or optimizing deployment and/or support processes for desktops, laptops, video conferencing, wireless devices, software, and patches.
Experience in supporting Chrome OS, Windows, Mac OS, Unix, networking, scripting and automation, application troubleshooting.
Understanding of local and wide area networks (LAN/WAN) and mobile computing environments.
Strong understanding of complex IT infrastructure and ability to troubleshoot issues.
Excellent customer service, organizational, prioritization, multitasking, communication, and leadership skills.
About the job
The Google Cloud Platform team helps customers transform and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
Build and nurture a high performing, diverse team.
Collaborate with various sub-teams in the Google Distributed Cloud Hosted (GDCH) Operation Engineering team via joint workstreams.
Guide all technical aspects of development, including security requirements and policy definition, design, implementation, unit testing, and integration.
Manage and monitor the support quality provided by the partner to their customers.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
