Google Looking For Platforms Billing Specialist at Chicago, IL Full Time

Preferred qualifications:
Digital or media agency experience, or experience in the programmatic advertising industry.

Experience in using CRM systems (e.g. SalesForce) and ticketing systems.

Experience or internships in sales, customer support, account management, marketing, or consulting.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google’s key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

As a Platforms Billing Specialist, you will work with a wide variety of Google’s clients to solve complex customer challenges. Your expert product knowledge, solutions-oriented mentality, attention to detail, and commitment to providing excellent customer service, will enable our fast-growing Google Marketing Platforms business to scale while providing a consistently high level of support to our customers.

As Platforms Billing Specialist, you will execute administrative processes associated with billing and contracting issue resolution for our Platforms customers. In this capacity you will work side by side with our Sales Managers, Account Managers, and Billing support teams to ensure an outstanding customer experience in the area of contracting and billing, and to develop best practices to streamline contracting and setup for agreements.

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We’re uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google’s broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

Responsibilities

Act as main client contact for billing topics and ensure a speedy resolution of billing issues, e.g. requesting credits and rebills etc.

Collaborate with Account Managers and Account Executives to source required information for troubleshooting, and with Support teams to ensure a timely and effective resolution.

Help to build out best practices to improve and streamline our billing processes.

Provide support to Account Executives in closing non-standard agreements: advising on contract setup and gathering the required client and agency information, working cross-functionally if necessary for multi-market agreements.

Operational tasks associated with contract processing management.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.