QualificationsProject managementGoogle AdsFraudCommunication skillsBachelor’s degreeMaster’s degreeMaster of Business AdministrationDoctor of Law
Bachelor’s degree or equivalent practical experience
7 years of experience in policy, legal operations, regulatory environment, or content moderation in the technology sector
JD, MBA, or Master’s degree
Experience with the technology sector and key policy issues affecting the internet (e.g., content moderation, privacy, free expression)
Experience working/influencing with a broad array of cross-functional stakeholders
Experience using data/technology to identify and solve complex business challenges or experience diagnosing operational issues and leading efforts to reduce these issues
Excellent project management and verbal/written communication skills with the ability to translate complex problems into simple and clear language
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you’re a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed – with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
As a Policy Lead, you are key to ensuring the success of the team by creating and improving processes, analyzing and creating policies with supporting documentation, and coordinating communications across the team. You will help set and implement a strategy for Legal Removals’ engagement with the Google Play Store, Chrome Web Store, Stadia, and other related products, and influence cross-functional stakeholders to prioritize users’ and Legal Removals’ needs. This may include developing/launching policies and processes to scale requirements from upcoming legislation regarding content moderation issues (like violent extremism, copyright, defamation, or data protection). You’ll also manage legal removal requests (including government requests) from receipt to resolution, which entails reviewing and processing online content based on internal policy.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Set and drive a strategy for Legal Removals on the Google Play Store, Chrome Web Store, Stadia, and related products. Develop, launch, and enforce scalable policies and processes for managing legal removals requests related to content on these products. Drive innovation regarding best practices for implementing such policies.
Serve as a strategic advisor and liaison to cross-functional stakeholders, including Legal, Public Policy, Trust and Safety, and Engineering.
Engage and communicate with users, governments, and other internal and external stakeholders on policy issues, and resolve high-profile policy escalations to ensure legal policy analysis and recommendations consider all teams’ perspectives.
Review or be exposed to sensitive content (hate speech, violent extremism, nudity, etc.) and occasional off-hours/weekend coverage rotations.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.