QualificationsProject managementGoogle AdsCommunication skillsProduct managementBachelor’s degree
Bachelor’s degree or equivalent practical experience
5 years of experience in product commercialization support and/or project management
Knowledge of Google Ads or other Google product(s) with interest in billing (i.e., project or support engagement) and passion for the user experience
Ability to build relationships and communicate effectively cross-functionally with multiple levels including executive leadership team, peers, and managers
Ability to keep multiple priorities moving at the same time
Ability to take initiative with a team-oriented work style and communication skills with expertise in problem-solving and innovation
Excellent project management, execution, and planning skills
About the job
gTech’s Product and Tools Operations team (gPTO) leverages deep user, operational, and technical insights to innovate Google’s Ads products into customer experiences that are so intuitive (or automated) that they require no support at all. gPTO partners closely with gTech’s Support, Professional Services, Product Management, and Engineering teams to innovate and simplify our Ads products and build the productivity tools ecosystem for gTech users.
The Product and Tools Operations team (gPTO) within gTech strives to delight customers by obviating the need for support across a range of product areas. Within gPTO, the Ads Core Billing team works closely with several product and engineering organizations to develop and improve Ads billing products and tools. We are advocates of the customer experience, advocating for product improvements backed by deep product expertise and data-driven insights.
As a Product Operations Manager, you will work cross-functionally with a wide network of partners and levels, spanning multiple organizations as well as within gTech. You will be involved in one of Google’s major initiatives in close collaboration with teams across Product, Engineering, Google Sales, Operations, etc.. You will be part of the complete lifecycle of product development as the representative of the advertiser bringing in insights from support and consultants within gTech. You will help facilitate the billing process, product, and feature advancements by building deep product and operations expertise. You will work closely with cross-functional stakeholders to identify and propose solutions for issues that will improve the experience for internal and external customers.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Act as an Ads Billing Expert while overseeing a variety of projects. Communicate product roadmap and strategy to stakeholders and provide product knowledge to support and sales teams.
Develop product direction and roadmaps in partnership with Product Management, Engineering, and other cross-functional stakeholders. Understand and advocate for customers, sales, and support teams throughout the full product and process development cycles.
Interpret customer and sales feedback into product feature requests, build business cases, and clearly articulate prioritized tasks to Product teams.
Identify and drive opportunities for product and operational improvements and gather user requirements supported by data. Identify process inefficiencies for Sales and Support teams and collaborate with cross-functional partners to drive efficiency solutions.
Manage user launch readiness (i.e., customers, sales and support teams), communicate testing and launch of new products and features to impacted users.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.