Google Looking For Program Manager, gUP User Voice and Insights at New York, NY Full Time

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Boulder, CO, USA; Mountain View, CA, USA; New York, NY, USA.

Minimum qualifications:
Bachelor’s degree or equivalent practical experience.

5 years of experience leading multiple projects and/or processes.

Preferred qualifications:
Experience leading strategic/ambiguous programs from inception to action.

Experience collaborating with execution partners (e.g., multifunctional teams, product teams, executive communication teams).

Experience connecting with and influencing executive stakeholders.

Experience with Voice of the Customer programs.

About the job

At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent Google’s users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.

gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Additional Information

(Colorado only*) Minimum full-time salary range between $169,000 – $181,000 + bonus + equity + benefits. *Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

Responsibilities

Program Manage key Vice President-level strategic initiative centered around leveling user voice insights across gUP.

Connect cross-functionally with stakeholders to understand current business challenges and design solutions.

Develop programs to educate, improve service offerings, and influence consistent org-wide processes.

Lead stakeholder management for multiple functions and product teams, landing solutions in various teams.

Advocate for users’ needs, understand their issues, and influence future support solutions to help keep our business at the forefront of customer support.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.