QualificationsSalesAdoptionProduct managementSaaSProgram management
In-office locations: Austin, TX, USA; Chicago, IL, USA.
Remote location(s): United States.
4 years of experience in an enterprise customer-facing role
4 years of experience running programs
Experience owning adoption and retention goals for the scaled segment of a SaaS business
Experience working with Direct Sales, Channel Sales, and Partner ecosystems
Experience with sales, technology consulting, and technical program management
Experience working cross-functionally with internal and external stakeholders
Knowledge of hardware, software, and SaaS technology and business models
Ability to influence relationships to drive business results
Excellent networking skills inside and outside of the organization
About the job
The Chrome Enterprise Customer Success team works to assist our customers’ purchase, deployment, and adoption of Chrome OS devices. We work cross-functionally with other teams and provide support to ensure our customers are getting value from our products. We serve as product and customer advocates and lead initiatives that help customers utilize the Chrome Enterprise.
As a Scaled Customer Success Manager, you will work with the Americas Corporate Sales team to assist with the onboarding and deployments of customers with a focus on developing playbooks and automation to scale this function. You will help monitor upcoming renewals for the corporate segment and alert the Channel team of any risks to manage. You will also work to develop programmatic operations and processes that will help to scale post business support by connecting the customer to the right resources either within Google or with our channel partner teams. You will help our customers’ understand our product by presenting to and training customers on how our products can be used to achieve their business goals.
(Colorado only*) Minimum salary range between $119,000 – $128,000 + bonus + equity + benefits. *Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado..
Partner with corporate Sales team to assist with onboarding/deployment support of customers in this segment.
Own renewal and enrollment rates by collaborating with our corporate Sales team to drive towards attainment on these metrics.
Build relationships with IT and C-level executives.
Work cross-functionally to troubleshoot, escalate, and resolve customers’ deployment issues and feature requests by working with Sales, Customer Engineering, Product Management, Technical Partnerships, etc.
Work on and develop programs/campaigns for our scaled segment customers to drive product adoption and customer satisfaction.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.