Google Looking For Senior Service Engineer, Devices and Services at Mountain View, CA Full Time

Minimum qualifications:
Bachelor’s degree or equivalent practical experience

5 years of manufacturing, mechanical, operations or relevant experience

Experience with supply chain processes

Experience with project management

Preferred qualifications:
Experience working in consumer electronics manufacturing

Experience working on line setup, creating standard operation processes, test plan, station setup, and similar activities

Exposure to device diagnostic tools

Ability to work with cross-functional teams, customers, and external vendors

Ability to travel 20% of the time

About the job

As a Senior Service Engineer on the Reverse Logistics team, you will help drive forward its hardware service/repair operation. You will drive process improvement and support all operational and customer-facing activities required for launching and sustaining hardware products at several of our Service Centers.

You will help develop, implement, and sustain reverse operations, and be the main point of contact between authorized service providers, cross-functional engineering, and manufacturing teams and service sites.

Google’s mission is to organize the world’s information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user’s interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people’s lives better through technology.

Responsibilities

Lead cross-functional team reviews to drive and improve product’s design for serviceability.

Help design product assembly, disassembly tools, fixtures, and procedures to enable reliable and repeatable repair at remote sites.

Manage the operations and implementation side of large scope projects and new or existing Authorized Service Providers (ASP) or partner service centers.

Lead service center bring up and qualifications for new product launches.

Drive reviews and influence decision-making with leaders across multiple organizations (e.g., influence design to drive improvements through cost benefit analysis, technology limitations, etc.).

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.