Job DetailsFull-timeEstimated: $120,000 – $170,000 a year11 hours ago
Bachelor’s degree in HR, Business, or a related field, or equivalent practical experience.
7 years of HR-related experience and/or experience in an operations environment (e.g. customer support).
5 years of people management experience.
Experience solving complex problems and delivering significant impact as a manager.
Proven experience designing and implementing new processes; organization structures, a passion for process improvement, and achieving efficiencies.
Results-driven, ability to analyze metrics and data to regularly inform the strategy for achieving team objectives.
Ability to deliver on ambitious SLAs and KPIs.
Ability to consult, influence, and manage clients.
Ability to drive efforts and projects through relationships and a broad knowledge base.
About the job
Google’s known for our innovative technologies, products and services – and for the people behind them. Whether you are making our staffing systems more efficient, planning for our growth, building relationships on college campuses or cultivating the next generation of computer scientists, you have an eye on the staffing needs of Google and the broader hiring landscape. You are focused on cultivating outstanding candidates for Google’s long-term hiring needs, and work across a cross-functional and international group of staffing teams. You are both scrappy and resourceful, creative and driven – and excited to share the magic of working at Google.
As the Staffing Operations Lead, you will be responsible for leading a team of Staffing Operations Associates and for being a part of the broader Staffing Operations Leadership team in the Americas. This includes investing in individual team member development, ensuring team capacity and productivity, and continuously improving our recruitment coordination processes.
In addition to overall team leadership, you’ll also be accountable for internal partner engagement and education, creating collaborative cross-functional relationships with our partners in People Operations to drive change in our hiring process and for providing oversight of our vendor partnerships (where appropriate). You will manage ongoing operations to ensure high standards of user satisfaction and effectiveness, as well as guide the team to think critically and innovative, fostering new ideas and making data driven decisions. You will also have opportunities to problem solve on an array of topics that impact the hiring process.
Great just isn’t good enough for our People Operations team (known elsewhere as “Human Resources”). We bring the world’s most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. You’ll play an essential role advancing a more diverse, accessible, equitable, and inclusive Google through our hiring, promotion, retention, and inclusion practices.
Lead and manage a team of Staffing Operations Associates in the U.S.
Build strong relationships with staffing partners and client groups; be their contact person to resolve complex problems, explore additional service requests, and recognize outstanding team member contributions. Provide strategic support to staffing teams and key stakeholders.
Provide day-to-day coaching and leadership to your team, instilling a sense of process ownership, data driven solutions, and customer service and scalability.
Manage team performance metrics, headcount and resource planning, load balancing, and productivity benchmarks.
Create and sustain a positive team environment which serves to motivate and retain a flexible workforce that includes a mix of employees and contingent workers. Lead selected strategic initiatives and partner with other Staffing Operations Leads globally to identify and drive system and process improvements.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.