Google Looking For Technical Account Manager, Google Cloud Customer Experience at New York, NY Full Time

Minimum qualifications:
Bachelor’s degree in Computer Science, Engineering, related technical field, or equivalent practical experience.

3 years of experience in a customer-facing role, interfacing with executive stakeholders, driving customer technical implementations/transformation programs.

Experience supporting customers in cloud operations (launch and capacity planning, product release management), technical support, escalation management, or IT consulting.

Preferred qualifications:
MBA or Master’s degree in a management, technical or engineering field.

Experience in application/workload migration to public cloud providers.

Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.

Experience collaborating across business units internally and at large enterprises.

Knowledge of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.

Excellent communication, presentation, problem-solving, and management skills.

About the job

The Professional Services organization in Google Cloud delivers product and implementation expertise to our customers to help them get the most out of their Google Cloud investments.

As a Technical Account Manager (TAM), you help customers successfully adopt Google Cloud products. Your previous experience with cloud infrastructure, program management, enterprise technology implementation, strategy development, and customer advocacy will inform your work driving success for our most critical customers.

You will lead the successful adoption of Google Cloud at leading organizations, guiding them through the strategic and technical facets of their Cloud transformation journey. You will manage the delivery of Professional Services engagements to drive adoption of Google Cloud services.

As a TAM, you will regularly engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. You will utilize your relationship management skills and technical credibility to effectively communicate at all levels of the organization. You will also travel domestically and internationally approximately 25% of the time.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.

Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple workstreams and teams to maintain customer momentum.

Develop relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.

Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineers to ensure customer success during critical moments. Work with customers and Support to guide issues/escalations to resolution.

Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate cloud adoption.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.