Google Looking For Technical Account Manager, Google Cloud Professional Services at Chicago, IL Full Time

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Chicago, IL, USA; Austin, TX, USA.

Minimum qualifications:
Bachelor’s degree in Computer Science, Engineering, related technical field or equivalent practical experience.

3 years of experience in a customer-facing role interfacing with executive stakeholders, driving customer technical implementation, or transformation programs.

Experience supporting customers in one of the following: cloud operations (launch/capacity planning, product release management), technical support, escalation management, IT consulting.

Preferred qualifications:
MBA or Master’s degree in a management, technical or engineering field.

Experience in application/workload migration to public cloud providers.

Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.

Experience collaborating across business units internally and at large enterprises.

Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.

Excellent communication, presentation, problem solving, and management skills, with experience translating business requirements into technological solutions.

About the job

Our Professional Services organization in Google Cloud delivers product and implementation expertise to our strategic customers to help them get the most out of their Google Cloud investments.

As a Technical Account Manager (TAM), you will draw on customer-facing skills and technical acumen to help customers successfully adopt Google Cloud products. Your previous experience with cloud infrastructure, program management, enterprise technology implementation, strategy development, and customer advocacy will play a critical part in your day to day work driving success at our most critical customers. You will also travel (domestically and internationally) approximately 25% of the time.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.

Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain growth.

Develop strategic relationships with stakeholders (particularly C-Suite and IT team) to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.

Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success. Work with customers and Support to guide issues/escalations to resolution.

Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate cloud adoption.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.