Google Looking For Technical Solutions Engineer, Infrastructure, Google Cloud at Atlanta, GA Full Time

Minimum qualifications:
Bachelor’s degree in the field of Science, Technology, Engineering, Math, or equivalent practical experience in technical support, professional services, software development, or product operations management.

Experience in escalating for customer issues or needs.

Experience reading and debugging code in Java, C, C++, Python, Shell, Perl, and/or JavaScript.

Preferred qualifications:
Experience with any of the following IaaS solutions: Kubernetes, system virtualization, on-premise and/or hybrid cloud computing, cloud identity and security system, cloud monitoring, and logging and/or local and cloud storage.

Experience with computer networking.

Experience with any of the following cloud storage solutions: SQL database administration, Google App Engine, open source software communities, cloud networking solutions and/or distributed computing technology.

System/network administrator-level knowledge of Linux/Unix or Windows systems.

Understanding of basic web technologies (HTTP, HTML, DNS, etc.).

Outstanding troubleshooting, attention to detail, and communication skills, in a fast-paced setting.

About the job

The Google Cloud Platform team helps customers transform and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Our Technical Solutions Engineers step-in and assist in customer issues in addition to provide level two support to our other support teams. You will be a part of a global team that provides support to help clients seamlessly make the switch to Google Cloud. When clients cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue with as little client effort as possible.

You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. Our Technical Solutions team is driven by customer obsession and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues. This will include a need to sometimes work non-standard work hours or shifts. This may include weekend work.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.

Develop an in-depth understanding of Google’s product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.

Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.

Work closely with multiple product and engineering teams to find ways to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production. Understand customer issues and advocate for their needs with cross-functional teams.

Be available for non-standard work hours or shifts which may include weekend.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.