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Google Looking for Technical Solutions Engineer, Networking, Google Cloud at Dublin, Ireland Full Time
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- Experience troubleshooting and advocating for customers’ needs.
- Experience in reading/debugging (e.g., Java, C, C++, Python, Shell, Perl, or JavaScript).
- Ability to work non-standard hours, including working weekends, holidays, and on shift-based schedules as needed.
Preferred qualifications:
- Experience implementing, administering, and troubleshooting network infrastructure devices.
- Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level.
- Experience with cloud solutions (e.g., SQL database administration, Google App Engine, open-source software communities, cloud networking solutions, or distributed computing technology).
- Knowledge of Linux/Unix or operating systems.
- Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.).
About the job
The Google Cloud Platform team helps customers transform and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Cloud Technical Solutions Engineer, you will own our most important customer issues in addition to providing support to our other support teams. You will be a part of a global team that provides around-the-clock support to help customers seamlessly make the switch to Google Cloud. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue with as little customer effort as possible. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed coding/scripting. You’ll make our products easier to adopt and use by making improvements to the product, tools, processes, and documentation.
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Manage the customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
- Develop knowledge of Google’s product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
- Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams to find ways to improve the product and drive high-quality production.
- Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support.