Google Looking For Tooling Solutions Consultant, gTech Users and Products at Mountain View, CA Full Time

Minimum qualifications:
Bachelor’s degree or equivalent practical experience.

5 years of experience leading multiple projects and/or processes.

5 years of experience working with enterprise applications evaluation and procurement, including social support tools (e.g. Sprinklr), content management systems (CMS), and analytics tooling.

Preferred qualifications:
Experience in designing, building, and deploying enterprise applications and tools including business discussions, such as software/SaaS licensing agreements, software support SLAs, etc.

Experience in change management, ensuring adoption and measurement of post-release impact.

Experience using and interpreting data to drive decisions.

Experience in customer support operations.

Excellent written and verbal communication skills, with the ability to build strong relationships with both business and technical stakeholders.

About the job

At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent Google’s users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.

gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

Contribute to the holistic and strategic evaluation of buy vs. build, and buy/build at what level (e.g., PaaS vs. SaaS, Cloud vs. On-Premise).

Facilitate and coordinate on third-party platform and application provider sourcing, evaluation, and selection.

Collaborate with teams for timely Vendor Security Assessments (e.g. security and privacy review and approval) for newly selected third-party providers.

Collaborate with internal procurement, contracting, and legal partner teams for signing, amending, and terminating business agreements with providers, and build relationships with key cross-functional teams. Nurture a respectful and candid relationship with solution providers.

Support the solution clients to select, negotiate, and update the SLA for ongoing support by the third-party provider.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.