QualificationsGoogle AdsStrategic planningProgram managementBachelor’s degree
Bachelor’s degree or equivalent practical experience.
5 years of experience in program management.
Experience developing strategy, planning, leading, and implementing global projects.
Experience analyzing and interpreting data sets to formulate insights, create reports, and present for executive review.
7 years of Program Management experience.
Experience in identifying and implementing solutions to scale support operations, including help center flow, in-product tools, troubleshooters, etc.
Experience in technical/product industry, working with engineers and cross-functional technical teams.
Experience driving change and innovation to process and people on a global scale, around complex operational and strategic cross-functional initiatives.
Knowledge of Google Ads’ products, processes, and tools (i.e., how the needs and processes change as you promote/support large or small advertisers in a global, multi-location, multi-language, and multi-product environment).
About the job
gTech Global Customer Care (gGCC) is a solution-generating effort that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services and improve our products based on the evolving needs of our users. As a cross-functional and global team, it’s our job to help keep the lights on and the ads fresh.
The gTech Professional Services Tools and Automation team reimagines the way we do support by driving business transformations across the gTech Professional Services tooling ecosystem.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Own program management of priority gTech Professional Services level projects from the idealization stage all the way to implementation.
Partner closely with gTech Professional Services leadership and cross-functional stakeholders.
Design and implement solutions to scale support via tools and infrastructure.
Deliver against the goal of improving the lives of customers, partners, or gTech and make an impact on our business and teams.
Create high quality business requirement documents, partner with Product and Tools teams on feature roadmaps, align and share milestones with cross-functional stakeholders, and land and iterate new launches.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.