Google Looking For Training Project Manager, Devices and Services, Customer Care at Chicago, IL Full Time

Minimum qualifications:
Bachelor’s degree or equivalent practical experience

5 years of experience creating and managing training programs for multiple audiences

3 years of experience in technical curriculum instructional design

Experience with instructional design, program management, and facilitation

Preferred qualifications:
3 years of experience in a Learning and Development environment

Experience in technical product sales and support

Experience with utility provider

Experience with e-learning technology

Excellent communications skills, with a passion for development of people and the business

Ability to travel, as needed

About the job

As Training Project Manager, you will build large scale learning programs for Devices and Services support teams and customers. You will analyze business needs, manage stakeholders, design training curriculum, and launch it through various delivery methods. You will also direct agencies who will develop training content and will be involved in content creation itself when needed. You will work with other cross-functional units to provide accurate and up-to-date agent training content that will drive higher customer satisfaction and reduce support costs.

Google’s mission is to organize the world’s information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user’s interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people’s lives better through technology.

Responsibilities

Develop programs that will scale learning to Devices and Services, Customer Care support teams, and customers through live training and online learning modules

Manage the design, development, and evaluation of all learning solutions

Manage activities of training content developers and trainers, and communicate updates and program information on a regular basis

Develop and execute continuous improvement strategies for training content

Collaborate with subject matter experts (Product Specialists, Product Managers, Legal, Public Relations, etc.) to ensure content accuracy and get required approvals

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.