Job DetailsFull-timeEstimated: $83,000 – $110,000 a year11 hours ago
Bachelor’s degree or equivalent practical experience
5 years of experience creating and managing training programs for multiple audiences
3 years of experience in technical curriculum instructional design
Experience with instructional design, program management, and facilitation
3 years of experience in a Learning and Development environment
Experience in technical product sales and support
Experience with utility provider
Experience with e-learning technology
Excellent communications skills, with a passion for development of people and the business
Ability to travel, as needed
About the job
As Training Project Manager, you will build large scale learning programs for Devices and Services support teams and customers. You will analyze business needs, manage stakeholders, design training curriculum, and launch it through various delivery methods. You will also direct agencies who will develop training content and will be involved in content creation itself when needed. You will work with other cross-functional units to provide accurate and up-to-date agent training content that will drive higher customer satisfaction and reduce support costs.
Google’s mission is to organize the world’s information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user’s interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people’s lives better through technology.
Develop programs that will scale learning to Devices and Services, Customer Care support teams, and customers through live training and online learning modules
Manage the design, development, and evaluation of all learning solutions
Manage activities of training content developers and trainers, and communicate updates and program information on a regular basis
Develop and execute continuous improvement strategies for training content
Collaborate with subject matter experts (Product Specialists, Product Managers, Legal, Public Relations, etc.) to ensure content accuracy and get required approvals
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.