QualificationsIaaSResearchUsabilityManagementGoogle Cloud PlatformDoctoral degreeBachelor’s degreeMaster’s degreeDoctor of Philosophy
In-office locations: New York, NY, USA.
Remote location(s): United States.
Bachelor’s degree in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science, a related field, or equivalent practical experience.
10 years of experience in an applied research setting with a project portfolio.
1 year of experience with people management and leading a research team.
Master’s degree or PhD in a research related field or experience that gives you a comparable command of the methods and domains of relevant research.
Ability to perform qualitative research methods to produce insights and drive design requirements.
Knowledge of user-centered design methodologies and the principles of usability.
Knowledge of quantitative methods and analytical tools.
Excellent research skills.
About the job
UX Researchers working in Google Cloud work to solve unique design challenges. You will lead a cross-function UX team for Google Cloud Platform in Systems and Services Infrastructure (S2Infra).
Our UX team collaborates closely with Product Managers, Engineering, Support, and other Product teams. You will lead a Research team and program user-centered strategic thinking for large-scale projects. You will build empathy and clarity in our understanding of enterprise customers, their workloads, and end-user experiences. You will lead a team of UX qualitative and quantitative researchers in identifying, collecting, and synthesizing insights to drive product strategy and improve ease of use across IaaS (e.g., storage, networking, and compute) and beyond.
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
(Colorado only*) Minimum salary range between $180,000 – $194,000 + bonus + equity + benefits.
Define the UX research agenda for the team by researching behaviors/needs to identify critical goals and journeys for our customers.
Collaborate closely with stakeholders (e.g., product managers, engineers, and designers) to gather insights, build consensus around user needs, and deliver solutions.
Work with leadership to influence product strategy, testing solutions iteratively to make them more valuable to our users.
Communicate research findings to diverse audiences through written reports and presentations.
Prioritize and direct the team’s investment of time and resources.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.