Humana Looking For Activity Coordinator Assistant 3 – CarePlus Community Center – Winter Haven at Winter Haven, FL Full Time

The Activity Coordination Assistant 3 ensures the day-to-day operations of the Community Center meets participant needs. The Activity Coordination Assistant 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment.

Responsibilities

The Activity Coordination Assistant 3 schedules the Community Center meeting rooms and fitness rooms for pre-programmed classes, activities and/or events. Plans, promotes and coordinates programs to provide members with a variety fitness activities. Responsible for greeting visitors, verifying insurance coverage and eligibility, reviewing new visitors registration, and entering new visitors information into the computer system.

Required Qualifications

Customer service experience

Proficient with Microsoft applications: Outlook Word, Excel and PowerPoint

Valid driver license and dependable transportation necessary

Speak to groups to; initiate and/or perform activity, lecture.

Lead activities as scheduled by manager.

Demonstrated high-quality customer service skills, preferably in healthcare or high-end service business

Strong attention to detail; ability to manage many details related to data entry, scheduling, follow-up requests and file maintenance

Ability to build strong working relationship, internally and externally

Ability to work autonomously.

Ability to communicate clearly and professionally in both written and oral communication with potential clients and current personnel.

Strong emotional intelligence

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

For this job, associates are required to be fully COVID vaccinated, including booster or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:
Provide proof of full vaccination, including booster or commit to testing protocols OR

Provide proof of applicable exemption including any required supporting documentation

Medical, religious, state and remote-only work exemptions are available.

Preferred Qualifications

Face to face customer service experience

Previous work with vulnerable adults or the geriatric population

Experience in Community health outreach programs

1 or more years of experience performing wellness and recreational activities

Medicare experience

Additional Information

Schedule: Monday to Friday from 8 am to 5 pm.

Additional Information

Schedule: Monday to Friday from 8 am to 5 pm.

Work Style: Traditional: Associates use dedicated, individual workspace (such as an office, desk or cubicle) in a Humana facility. ** In a year or two if business open another center in the area, associates will work from a non-Humana locations (such as provider facilities, employer facilities and home health locations)

– Field work style

Training: 2 weeks

Work Location (Address): 313 Cypress Gardens Blvd., Winter Haven, FL 33880

% Travel: 25%: Associates may be asked to travel to our Orlando Center for coverage with advance notice. Our Orlando Center is located at 4442 Curry Ford Road, Orlando, FL 32812

Language Proficiency Testing (English/Spanish): Any Humana associate who speaks with a member in a language other than Spanish and/or English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40