Enclara, is a wholly owned hospice and palliative care pharmacy business acquired by Humana in 2021. Enclara is the nation’s largest full-service pharmacy benefits manager (PBM) specifically for the hospice and palliative care sectors. Serving over 450 customers and nearly 100,000 patients nationally, Enclara works closely with hospices to reduce pharmacy costs, improve patient care, and support caregivers through: digital innovations, flexible medication access, one-on-one clinical support, and excellent customer service.
IPU Technician (After Hours Position)
7 days on, 7 days off
Thursday: 8:00pm – 8:30am ET
Friday: 8:00pm – 9:00am ET
Saturday: 8:00pm – 9:00am ET
Sunday: 8:00pm – 8:30am ET
Monday: 10:00pm – 8:30am ET
Tuesday: 11:00pm – 8:30am ET
Wednesday: 11:00pm – 8:30am ET
Assists the IPU Technician Supervisor with handling the emergent needs of hospice patients in the IPU setting, as well as providing optimal customer service to the client
Essential Duties include but not limited to:
IPU Technician Responsibilities (Business Hours Position)
Proficient in using the various functions of Docuware, Microsoft based applications (Outlook, Excel, Word, Teams), Zetafax, and Infinity
Capable of handling faxed medication orders without supervision.
Has good knowledge of brand and generic drug names.
Familiar with Formulary.
Understands the importance of maintaining accurate MARs and the gravity of profiling medications in a timely manner and can efficiently and accurately build an IPU-MAR and other IPU patient profiles.
Recognizes each IPU Model and can apply each IPU’s service and profiling specifics.
Contacts the hospice to verify or obtain necessary information, can appropriately triage incoming calls and provide excellent and complete documentation.
Able to perform at established IPU goals while maintaining profile accuracy and call quality.
Proficient with ADS Troubleshooting
Other duties, as assigned
After Hours IPU Technician Responsibilities (After Hours Position)
All duties as outlined under IPU Technician responsibilities
Basic troubleshooting knowledge of all afterhours protocols including, but not limited to: Customer Service issues, E3 Support, Vitas E3 Support, and afterhours specific processing for PCO related issues.
Maintain accurate and precise call log documentation for every client / prescriber interaction
Assist local pharmacies in adjudication of claims for emergent need medications
Ability to appropriately escalate urgent requests
Assist with Compliance / ADS reports
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work independently and accurately in a fast-paced environment
Must be able to comprehend documents received via fax
Excellent communication skills, both verbally and in writing
Ability to manage multiple priorities
Ability to prioritize work and work well individually as well as within the department
Excellent problem-solving skills
Ability to complete assigned tasks
Must possess excellent work habits
Ability to oversee workflow in remote sites
Ability to exhibit flexibility in tasks/scheduling, as requested.
Able to perform each responsibility satisfactorily
Adherence to schedule based on specified goal
Education and/or Experience
Two years of pharmacy technician data entry / call center experience preferred
Must be in good standing following Company requirements
Flexible to work in office or remotely
Must have schedule flexibility
Typing/data processing accuracy and speed required
Good windows-based computer skills
Proficient in Docuware and Infinity
Certificates, Licenses, Registrations
COVID 19 Vaccination:
For this job, associates are required to be fully COVID vaccinated (preferred) or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.
If progressed to offer, you will be required to:
Provide proof of full vaccination or commit to testing protocols OR
Provide proof of applicable exemption including any required supporting documentation
Medical, religious, state and remote-only work exemptions are available.
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected for a first round interview, you will receive an email/text correspondence inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from [email protected] with instructions to add the information into the application at Humana’s secure website.
Scheduled Weekly Hours