Humana Looking For After Hours, Pharmacy Technician, Data Entry, Remote PA ONLY at Pittsburgh, PA Full Time

The Consultative Pharmacy Technician 3 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

Responsibilities

Enclara, is a wholly owned hospice and palliative care pharmacy business acquired by Humana in 2021. Enclara is the nation’s largest full-service pharmacy benefits manager (PBM) specifically for the hospice and palliative care sectors. Serving over 450 customers and nearly 100,000 patients nationally, Enclara works closely with hospices to reduce pharmacy costs, improve patient care, and support caregivers through: digital innovations, flexible medication access, one-on-one clinical support, and excellent customer service.

Schedule:
IPU Technician (After Hours Position)

7 days on, 7 days off

Thursday: 8:00pm – 8:30am ET

Friday: 8:00pm – 9:00am ET

Saturday: 8:00pm – 9:00am ET

Sunday: 8:00pm – 8:30am ET

Monday: 10:00pm – 8:30am ET

Tuesday: 11:00pm – 8:30am ET

Wednesday: 11:00pm – 8:30am ET

Summary

Assists the IPU Technician Supervisor with handling the emergent needs of hospice patients in the IPU setting, as well as providing optimal customer service to the client

Essential Duties include but not limited to:
IPU Technician Responsibilities (Business Hours Position)

Proficient in using the various functions of Docuware, Microsoft based applications (Outlook, Excel, Word, Teams), Zetafax, and Infinity

Capable of handling faxed medication orders without supervision.

Has good knowledge of brand and generic drug names.

Familiar with Formulary.

Understands the importance of maintaining accurate MARs and the gravity of profiling medications in a timely manner and can efficiently and accurately build an IPU-MAR and other IPU patient profiles.

Recognizes each IPU Model and can apply each IPU’s service and profiling specifics.

Contacts the hospice to verify or obtain necessary information, can appropriately triage incoming calls and provide excellent and complete documentation.

Able to perform at established IPU goals while maintaining profile accuracy and call quality.

Proficient with ADS Troubleshooting

Other duties, as assigned

After Hours IPU Technician Responsibilities (After Hours Position)

All duties as outlined under IPU Technician responsibilities

Basic troubleshooting knowledge of all afterhours protocols including, but not limited to: Customer Service issues, E3 Support, Vitas E3 Support, and afterhours specific processing for PCO related issues.

Maintain accurate and precise call log documentation for every client / prescriber interaction

Assist local pharmacies in adjudication of claims for emergent need medications

Ability to appropriately escalate urgent requests

Assist with Compliance / ADS reports

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to work independently and accurately in a fast-paced environment

Must be able to comprehend documents received via fax

Excellent communication skills, both verbally and in writing

Ability to manage multiple priorities

Detail-oriented

Ability to prioritize work and work well individually as well as within the department

Excellent problem-solving skills

Ability to complete assigned tasks

Must possess excellent work habits

Ability to oversee workflow in remote sites

Ability to exhibit flexibility in tasks/scheduling, as requested.

Able to perform each responsibility satisfactorily

Adherence to schedule based on specified goal

Self-motivated

Education and/or Experience

Two years of pharmacy technician data entry / call center experience preferred

Must be in good standing following Company requirements

Flexible to work in office or remotely

Must have schedule flexibility

Computer Skills

Typing/data processing accuracy and speed required

Good windows-based computer skills

Proficient in Docuware and Infinity

Certificates, Licenses, Registrations

CPhT preferred

COVID 19 Vaccination:
For this job, associates are required to be fully COVID vaccinated (preferred) or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:
Provide proof of full vaccination or commit to testing protocols OR

Provide proof of applicable exemption including any required supporting documentation

Medical, religious, state and remote-only work exemptions are available.

Interview Format:
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email/text correspondence inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from [email protected] with instructions to add the information into the application at Humana’s secure website.

Scheduled Weekly Hours

40