Humana Looking For Care Coach – Bilingual Preferred – Tampa / Hillsborough County at Tampa, FL Full Time

The Care Coach 1 assesses and evaluates member’s needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach 1 work assignments are often straightforward and of moderate complexity.

Responsibilities

We are looking for motivated and dynamic case managers that enjoy making a difference in the lives of others! This rewarding role allows you to spend time connecting with our members to ensure they receive the services they need. The Care Coach 1 role involves meeting members in their location, spending quality time assessing their needs and barriers and then connecting our members with quality services to promote their ultimate well-being and drive health outcomes. If you enjoy applying your creativity and skills to help those in need find long term solutions, this role is for is for you! Here at Humana we thrive on teamwork and highlighting the success of each of our team members.

At Humana one of our main areas of focus is to inspire health in others. We are looking for individuals who enjoy talking to others about their health while providing education, motivation and encouragement. We also desire to cultivate the uniqueness in each of our associates as well as our members and are looking for individuals from various backgrounds who can bring their expertise to the role of the Care Coach 1. If you are looking for a new work family and team of dynamic professionals, we hope you will apply!

The Care Coach 1

Visit Medicaid members in their homes, Assisted Living Facilities, and/or Long Term Care Facilities and other care settings – 75-90% local travel

Assesses and evaluates member’s needs and requirements in order to establish a member specific care plan

Ensures members are receiving services in the least restrictive setting in order to achieve and/or maintain optimal well-being

Planning and implementing interventions to meet those needs

Coordinating services, and monitoring and evaluating the case management plan against the member’s personal goals

Guides members/families towards resources appropriate for their care

Services are driven by facilitating interactions with other payer sources, providers, interdisciplinary teams and others involved in the member’s care as appropriate and required by our comprehensive contract

Required Qualifications

Care Coaches shall meet one of the following qualifications:
Bachelor’s Degree with at least 2 years of relevant experience (Health Services, Social Work, Psychology)

Registered Nurse (RN), licensed in the state of Florida with at least 2 years of relevant experience.

Licensed Practical Nurse (LPN), licensed in the state of Florida, with at least 4 years of relevant experience

Prior experience with Medicare & Medicaid recipients

Intermediate to advanced computer skills and experience with Microsoft Word, Excel and Outlook

AHCA Fingerprint Required.

This role is considered patient facing and is a part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

This role is part of Humana’s Driver safety program and therefore requires an individual to have a valid state driver’s license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.

Ability to work Monday-Friday (8:30am-5:00pm)

Preferred Qualifications

Bilingual English/Spanish with ability to pass a language assessment

Prior nursing home diversion or long term care case management experience

Experience with electronic case note documentation and documenting in multiple computer applications/systems

Experience working with geriatric population

Experience with health promotion, coaching and wellness

Knowledge of community health and social service agencies and additional community resources

701B Certification

Medication application (RFA) experience

Additional Requirements

Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10×1 (10mbs download x 1mbs upload) is required

For this job, associates are required to be fully COVID vaccinated, including booster or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:
Provide proof of full vaccination including booster or commit to testing protocols OR

Provide proof of applicable exemption including any required supporting documentation

Medical, religious, state and remote-only work exemptions are available.

Additional Information

In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process. #ThriveTogether #WorkAtHome

Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a SMS Text Messaging interview. You will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes.

Scheduled Weekly Hours

40