The Care Management Support Assistant 2 Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
This position will work an 8 hour shift between 9AM and 8PM Eastern Time with occasional overtime and Saturdays required.
Proficiency in Microsoft , Word, Excel, and Outlook
1 year or more of call center/high volume call experience
1 year or more of administration support experience in the healthcare industry
Familiarity with care and well-being resources
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Oral and written fluency in Spanish and English- ability to pass a language test will be required if you meet this qualification
High School Diploma
Microsoft Access proficiency
Additional qualifications- per Humana’s Work at Home Policy
Minimal Internet speeds of 25 Mbps download and 10 Mbps upload
Speed test to verify internet speed
Wireless, wired cable or DSL connection is suggested
Scheduled Weekly Hours