Humana Looking For Care Management Support Assistant- Bilingual Spanish strongly preferred-WAH Nationwide at Tampa, FL Full Time

The Care Management Support Assistant 2 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members’ needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Care Management Support Assistant 2 Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

This position will work an 8 hour shift between 9AM and 8PM Eastern Time with occasional overtime and Saturdays required.

Required Qualifications

Proficiency in Microsoft , Word, Excel, and Outlook

1 year or more of call center/high volume call experience

1 year or more of administration support experience in the healthcare industry

Familiarity with care and well-being resources

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Oral and written fluency in Spanish and English- ability to pass a language test will be required if you meet this qualification

High School Diploma

Microsoft Access proficiency

Additional qualifications- per Humana’s Work at Home Policy

Minimal Internet speeds of 25 Mbps download and 10 Mbps upload

Speed test to verify internet speed

Wireless, wired cable or DSL connection is suggested

Scheduled Weekly Hours

40