Humana Looking For Consumer Engagement Professional 2 at Charlotte, NC Full Time

The Consumer Engagement Professional 2 oversees the enrollment, education, engagement, and activation duties for client groups regardless of segment, and for product where warranted. The Consumer Engagement Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

The Consumer Engagement Professional 2 contributes to business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to drive maximum utilization of available resources, and directing clients on the use of available resources. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Required Qualifications

High School Diploma

Effective communication and presentation skills

Solid leadership and personal accountability for work and productivity

Health and Life license or in process of pursuing (completion within 30 days of hire)

This role is part of Humana’s Driver safety program and therefore requires an individual to have a valid state driver’s license and proof of personal vehicle liability insurance with at least 100/300/100 limits.

Comprehensive knowledge of Microsoft Word, Excel and PowerPoint

Able to meet deadlines, work with minimum supervision

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Bachelor’s degree in Business or related field or comparable experience and background

Previous project management experience

Previous experience in sales

Additional Information

This role is work at home but this person must be located in North Carolina.

Scheduled Weekly Hours

40