The Consumer Engagement Representative 1 contributes to business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to drive maximum utilization of available resources, and directing clients on the use of available resources. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Less than 2 years of technical experience
6 months min of Remote Call Center experience
Proficiency in all Microsoft Office Programs including Word, PowerPoint, Excel, Access, etc.
Previous experience with coordinating and leading projects and tasks
Demonstrated capability with coaching and developing associates formally and informally
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Shift- 11:30amEST-8pm EST Monday -Friday
Scheduled Weekly Hours