Humana Looking For Consumer Engagement Representative 1 -WAH (AZ, OH, FL, TN, CO, IN, TX at Phoenix, AZ Full Time

The Consumer Engagement Representative 1 oversees the enrollment, education, engagement, and activation duties for client groups regardless of segment, and for product where warranted. The Consumer Engagement Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

The Consumer Engagement Representative 1 contributes to business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to drive maximum utilization of available resources, and directing clients on the use of available resources. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Required Qualifications

Less than 2 years of technical experience

6 months min of Remote Call Center experience

Proficiency in all Microsoft Office Programs including Word, PowerPoint, Excel, Access, etc.

Previous experience with coordinating and leading projects and tasks

Demonstrated capability with coaching and developing associates formally and informally

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Additional Information

Shift- 11:30amEST-8pm EST Monday -Friday

Scheduled Weekly Hours

40