The Consumer Engagement Representative 1 contributes to business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to drive maximum utilization of available resources, and directing clients on the use of available resources. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Less than 2 years of technical experience
Proficiency in all Microsoft Office Programs including Word, PowerPoint, Excel, Access, etc.
Previous experience with coordinating and leading projects and tasks
Demonstrated capability with coaching and developing associates formally and informally
This role is part of Humana’s Driver safety program and therefore requires an individual to have a valid state driver’s license and proof of personal vehicle liability insurance with at least 100/300/100 limits
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Associate’s or Bachelor’s degree
Scheduled Weekly Hours