Humana Looking For Consumer Engagement Representative -AZ, FL, OH, TN, CO, IN, TX ONLY at Remote Full Time

The Consumer Engagement Representative 1 oversees the enrollment, education, engagement, and activation duties for client groups regardless of segment, and for product where warranted. The Consumer Engagement Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities**

The Consumer Engagement Representative 1 contributes to business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to drive maximum utilization of available resources, and directing clients on the use of available resources. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Required Qualifications

• Less than 2 years of technical experience
• 6 months min of Remote Call Center experience
• Proficiency in all Microsoft Office Programs including Word, PowerPoint, Excel, Access, etc.
• Previous experience with coordinating and leading projects and tasks
• Demonstrated capability with coaching and developing associates formally and informally
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

Application Question(s):

• Can you work Shift- 11:30am EST-8pm EST Monday -Friday
• For this role you MUST live in the following states: AZ, FL, OH, TN, CO, IN, TX ONLY

Education:

• High school or equivalent (Required)

Experience:

• Remote Call Center: 1 year (Required)
• Microsoft Word: 1 year (Required)
• Microsoft Outlook Calendar: 1 year (Required)
• Microsoft Outlook: 1 year (Required)
• Microsoft Excel: 1 year (Required)
• Microsoft Powerpoint: 1 year (Required)
• coordinating and leading projects: 1 year (Required)
• coaching and developing associates formally and informally: 1 year (Required)

Work Location: Remote