Humana Looking For Consumer Service Operations Professional 2 at Tulsa, OK Full Time

The Consumer Service Operations Professional 2 is responsible for the daily activities across multiple service functions area. The Consumer Service Operations Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

The Consumer Service Operations Professional 2 may perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations. Investigates and settles claims and customer service issues. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Required Qualifications

Bachelor’s degree

5 years experience in a service operations environment

Demonstrated ability to analyze information, research problems, and determine and implement solutions

Ability to manage multiple or competing priorities and work in a very fast-paced environment

Strong written and verbal communication skills to include presentation skills

Excellent interpersonal skills and ability to develop collaborative working relationships across multiple functional areas in the organization or with consumers

Consultative skills which include ability to assess, understand the consumer and make recommendations

Ability to work independently

Comprehensive knowledge of Microsoft Office Suite to include Word, Excel, PowerPoint and Access

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Organizational skills necessary to effectively manage multiple activities

Experience with medical claims/health insurance

Project Management experience

Additional Information

Scheduled Weekly Hours

40