Where you Come In
The Coordination of Benefits Representative 2 consolidates the activities that support the collection, management, and reporting of other insurance coverage.
Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
Required Qualifications – What it takes to Succeed
Minimum 1 year Call Center customer service experience (proven ability to interact telephonically with members, agents and/or providers)
Proficient in Microsoft Word and Excel
You must be able to work a schedule of Monday to Friday, 7:30-4:00 EST for training, and mandatory overtime when needed
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
If progressed to offer, you will be required to:
Provide proof of full vaccination OR
Commit to weekly testing, following all CDC protocols, OR
Provide documentation for a medical or religious exemption consideration.
Prior benefits experience
Prior experience and knowledge of Medicare
Strong knowledge and experience of CAS/CRI
Experience in Medicaid
Previous Outbound Call Center customer service experience
Work at Home/Remote Requirements
Must ensure designated work area is free from distractions during work hours and virtual meetings
Must provide a high-speed DSL or cable modem for a workspace (Satellite, wireless and Hotspots are prohibited). A minimum standard speed of 25×10(25mbs download x 10mbs upload) for optimal performance of is required
Scheduled Weekly Hours