Humana Looking For Coordination of Benefits Representative 2 – Louisville, KY – hybrid (in office or remote) at Louisville, KY Full Time

Where you Come In

The Coordination of Benefits Representative 2 consolidates the activities that support the collection, management, and reporting of other insurance coverage.

Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

• We are in an environment where the documents, processes and systems are constantly changing and updating. You will need to be able to adapt to change and excel in a changing environment.

Required Qualifications – What it takes to Succeed

Minimum 1 year Call Center customer service experience (proven ability to interact telephonically with members, agents and/or providers)

Proficient in Microsoft Word and Excel

You must be able to work a schedule of Monday to Friday, 7:30-4:00 EST for training, and mandatory overtime when needed

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

If progressed to offer, you will be required to:
Provide proof of full vaccination OR

Commit to weekly testing, following all CDC protocols, OR

Provide documentation for a medical or religious exemption consideration.

Preferred Qualifications

Prior benefits experience

Prior experience and knowledge of Medicare

Strong knowledge and experience of CAS/CRI

Experience in Medicaid

Previous Outbound Call Center customer service experience

Work at Home/Remote Requirements

Must ensure designated work area is free from distractions during work hours and virtual meetings

Must provide a high-speed DSL or cable modem for a workspace (Satellite, wireless and Hotspots are prohibited). A minimum standard speed of 25×10(25mbs download x 10mbs upload) for optimal performance of is required

Scheduled Weekly Hours

40