Humana Looking For Inbound Contacts Representative at Tacoma, WA Full Time

The Inbound Contacts Representative addresses patient appointment scheduling which may include resolving general benefit questions, assisting with patient appointment needs pertaining to general and specialty care appointments and concerns. Escalates unresolved and pending customer grievances to appropriate personnel.

Why Work for Humana

• Benefit package that starts your 1st day of employment
• Robust 401k plan through Charles Schwab.
• Eligibility for associate wellness and rewards program
• Opportunity to learn the industry and build professional career
• Tuition Reimbursement & Student Loan Refinancing
• Career Growth: Role expansion/progression opportunities within the department as well as the opportunity to apply for roles outside of the department after one year of employment.

Responsibilities**

The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Required Qualifications

• This role requires a government background check called eQIP. You must be able to pass a government background check.
• You must be a United States citizen.

• 2 years of customer service experience

• Strong customer service orientation

• Strong attention to detail

• Strong typing and computer navigation skills

• Capacity to multi-task, including use of multiple computer applications simultaneously

• Effective verbal and listening communication skills

• Must be able to work 40 hours a week and be flexible & adaptable to change: The Call Center is open from 6 a.m.-8 p.m./Monday through Friday and 7 a.m. to 3:30 p.m. on weekends. Although minimal, the call center does operate during specific holidays

• Our Department of Defense Contract requires U.S. citizenship for this position

• Successfully receive interim approval for government security clearance (eQIP- Electronic Questionnaire for Investigation Processing)

• For this job, associates are required to be fully COVID vaccinated, including booster or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve

• If progressed to offer, you will be required to: Provide proof of full vaccination, including booster or commit to testing protocols OR Provide proof of applicable exemption including any required supporting documentation

• Medical, religious, state and remote-only work exemptions are available

Work Schedule Requirements:

Full Time (40 hours a week) Option 1 – This is a sample work schedule and is based on availability.·

Work Schedule (Post training): Must work an 8-hour shift, 5 days a week Monday through Friday plus weekends with overtime based on business need

8 hours within the hours listed below:

· 6:50 a.m. 8:00 p.m. PST Monday through Friday + Weekends

· 11:30 a.m.- 9:00 p.m. PST Monday Through Friday (No Weekends)

Full Time (40 hours a week) Option 2:

· Work Schedule (Post training): Will work weekends (Saturday and Sunday) and 3 days during the weekday (Monday-Friday). Monday is a mandatory workday for all employees and the rest of the week will be based on Business needs.

These are schedule options based on availability:

Saturday and Sunday:

· 6:50 a.m.-3:20 p.m. PST

· 7:00 a.m.-3:30 p.m. PST

Weekdays:

· 5:50 a.m.-2:20 p.m. PST

· 6:50 a.m.-3:20 p.m. PST

· 7:30 a.m.-4:00 p.m. PST

· 8:00 a.m.-4:30 p.m. PST

· 8:30 a.m.-5:00 p.m. PST

· 9:30 a.m.-6:00 p.m. PST

· 10:00 a.m.-6:30 p.m. PST

· 11:30 a.m.-8:00 p.m. PST

Preferred Qualifications

• High School Diploma or equivalent

• Previous inbound call center or related customer service experience

Additional Information

Work Location (Address): This position will train and work on-site at the following location: 3600 Port of Tacoma Rd Tacoma, WA 98424.

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

For immediate consideration please apply directly on Humana’s website via the link below.

https://humana.wd5.myworkdayjobs.com/Humana_External_Career_Site/job/Tacoma-WA/Inbound-Contacts-Representative-1_R-276368

Scheduled Weekly Hours**

40

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

Ability to commute/relocate:

• Tacoma, WA: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location