The Inbound Contacts Representative addresses patient appointment scheduling which may include resolving general benefit questions, assisting with patient appointment needs pertaining to general and specialty care appointments and concerns. Escalates unresolved and pending customer grievances to appropriate personnel.
Why Work for Humana
The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Work Schedule Requirements:
Full Time (40 hours a week) Option 1 – This is a sample work schedule and is based on availability.·
Work Schedule (Post training): Must work an 8-hour shift, 5 days a week Monday through Friday plus weekends with overtime based on business need
8 hours within the hours listed below:
· 6:50 a.m. 8:00 p.m. PST Monday through Friday + Weekends
· 11:30 a.m.- 9:00 p.m. PST Monday Through Friday (No Weekends)
Full Time (40 hours a week) Option 2:
· Work Schedule (Post training): Will work weekends (Saturday and Sunday) and 3 days during the weekday (Monday-Friday). Monday is a mandatory workday for all employees and the rest of the week will be based on Business needs.
These are schedule options based on availability:
Saturday and Sunday:
· 6:50 a.m.-3:20 p.m. PST
· 7:00 a.m.-3:30 p.m. PST
· 5:50 a.m.-2:20 p.m. PST
· 6:50 a.m.-3:20 p.m. PST
· 7:30 a.m.-4:00 p.m. PST
· 8:00 a.m.-4:30 p.m. PST
· 8:30 a.m.-5:00 p.m. PST
· 9:30 a.m.-6:00 p.m. PST
· 10:00 a.m.-6:30 p.m. PST
· 11:30 a.m.-8:00 p.m. PST
Work Location (Address): This position will train and work on-site at the following location: 3600 Port of Tacoma Rd Tacoma, WA 98424.
As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor.
If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview.
If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
For immediate consideration please apply directly on Humana’s website via the link below.
Scheduled Weekly Hours**
Job Type: Full-time
Ability to commute/relocate:
Work Location: One location