Humana Looking For On-Call Scheduler at Albany, NY Full Time

SeniorBridge is hiring a remote, Part-Time Scheduling Coordinator to cover On-Call hours (Evenings/Weekends).

On-Call hours include Mon-Fri from 5pm to 8:30am and Saturday, and Sunday from 8:30am to 8:30am.

The Scheduling Coordinator is responsible for carrying out after hours paraprofessional scheduling and general administrative functions of the Branch office(s). Scheduling Coordinators responsibilities include the following:

Responsibilities

Provide office phone call coverage after hours (remote).

Forward calls of a clinical nature to on-call professional staff

Respond to staff call-outs by coordinating replacement coverage

Conduct scheduling for multiple Branches as assigned

Ensures that schedules are complete and accurate in the computer.

Reviews Santrax records daily to ensure that all staff are at the clients as scheduled. Follows up immediately on any discrepancies.

Reviews all schedules daily in preparation of payroll, and billing approvals by Manager.

Reports any client or staff issues to supervisor promptly.

Maintain on-call logs

Other duties as assigned

SeniorBridge is Humana’s wholly-owned home care business acquired in 2012. We’re passionate about helping families and loved ones find solutions that make life better. We provide concierge care management, private duty nursing, and personal care assistance services to seniors.

Required Qualifications

Homecare scheduling experience

Telephone customer service experience

A home office space where you can work uninterrupted

Excellent communication skills, both verbal and written

Ability to build quick rapport and provide concierge level of customer service over the phone.

Ability to perform multitasking in a fast-paced environment

Experience providing customer-service in a warm and empathetic manner

Ability to work effectively in emotional scenarios

Proficiency in all Microsoft Office applications, including Word and Excel

Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems

We will require full COVID vaccination for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve.

If progressed to offer, you will be required to provide proof of full vaccination or documentation for a medical or religious exemption consideration where allowed by law.

Preferred Qualifications:
Associate’s or Bachelor’s Degree preferred

3+ years of Home Care Scheduling experience

Experience with ClearCare scheduling platform

Bilingual: English/Spanish

Additional Information

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire SMS Text/Voice Messaging to enhance our hiring and decision-making ability. Modern Hire SMS Text/Voice Messaging allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Scheduled Weekly Hours

40