Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Humana, we want to help people everywhere, including our associates, lead their best lives. We’re seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.
Humana is seeking an accomplished, customer obsessed and results oriented Product Designer to manage and grow our Digital presence. This role will be responsible for transforming the current plan selection experience, from awareness to purchase, by finding value creating opportunities and driving innovative and sustainable product solutions through technology. S/he/they will champion a startup mindset and promote agile ways of working to design, develop and deliver differentiated experiences for our customers.
The ideal candidate is a collaborative, product-oriented team player comfortable working in a fast-paced environment. S/he/they must be a strong communicator, comfortable working with internal stakeholders of all organizational levels.
The Senior Product Designer is an individual contributor, who works within a cross-functional team to create and drive the delivery of both digital and in-person experiences that are impactful for our customers/members and measurable for the business.
Create beautiful, emotionally compelling, pixel perfect mockups of the end-to-end user experience
Facilitate the design process over the course of a product lifecycle, working effectively as part of an agile team and ruthlessly advocating for the user’s perspective
Craft systematic designs that connect the dots between user needs, data, business goals, and business strategy
Develop the design and research assets necessary for product success, which include, but are not limited to, the following: customer journeys, user flows, sitemaps, research plans, paper prototypes, sketches, wireframes, visual designs, clickthrough prototypes, discussion guides, screeners, research insights, remote tests, and research reports
Be a great storyteller by preparing product demos and engaging stakeholders with design decisions
Contribute to the continuous development of the product design discipline by learning and teaching new design methods and tools
6+ years of relevant industry experience. Demonstrated experience working in UX/ Visual Design/ or IA within multiple cross-discipline teams (both technology and design).
Ability to understand complex information systems, structures, and workflows in order to create simplified digital flows and experiences for associates and members
A strong design portfolio showcasing your visual design and UX craft, interaction and UA logic, rationale behind your design decisions, and related user research/validation
Mastery of modern design and prototyping tools Figma, Sketch, Invision studio
Strong ability to think technically and collaborate seamlessly with technologists as it pertains to understanding benefits, possibilities, and constraints of common coding languages and platform
Strong track record of iterating and delivering digital products within agile team
Effective time management skills honed in a fast paced agile environment
Excellent written and verbal communication skills
Experience with healthcare and/or insurance products
Passion for making a difference in healthcare
Masters degree in Design, HCI, Human Factors
Animation and Motion prototyping experience
Digital Illustration experience an portfolio
This position is open to working remote
WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
A minimum standard speed for optimal performance of 25×10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.
Scheduled Weekly Hours