Humana Looking For Stars Member Experience – Senior Program Delivery Professional at Louisville, KY Full Time

The Senior Program Delivery Professional for the Stars Member Experience Team will focus on Data Visualizations, Data Organization, and Program Management. This professional strategically identifies, develops, and implements programs that influence providers, members or market leadership towards value-based relationships and/or improved quality metrics. The Senior Program Delivery Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

The Stars Member Experience Team is seeking a Senior Program Delivery Professional to support member and provider Stars programs in an effort to improve our members Consumer Assessment of Healthcare Providers and Systems (CAHPS) and Health Outcome Survey (HOS) scores through the implementation, execution and maintenance of key projects influencing member experience.

This role will focus on Data Visualizations, Data Organization, and Program Management. The individual will be responsible for owning end-to-end processes for core Stars programs and will provide expertise and insights to enhance and address issues that arise. This individual has an understanding of how Enterprise functions interrelate, and is able to work effectively with partners within marketing, analytics, contact centers, markets, provider engagement teams, and various other areas.

Responsibilities

Oversee complete lifecycle of Stars Member Experience projects (idea through implementation and ongoing enhancements)

Problem solve critical program issues and work with business partners to resolve

Connect the organization to external thinking, innovation, trends, and best practices

Create collaborative working relationships alongside partner teams within and outside the Stars organization

Evaluate data and reporting to determine member/provider needs and identify potential improvement opportunities

Regularly present to Stars and Market leaders on program status’

Required Qualifications

Three (2-3) years of program or project management experience

Ability to interpret assignments and understand department strategy

Excellent presentation and communication skills

Ability to analyze data and incorporate findings into current and new programs

Ability to track multiple projects and report our on project status

Microsoft Power BI and Sharepoint Build Experience

WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10×1 (10mbs download x 1mbs upload) is required.

Preferred Qualifications

Bachelors or Master’s Degree

Experience in Medicare Stars or other member/consumer experience programs

CAHPS/HOS Program Experience

Experience Managing Budget and Finance Programs

Additional Information

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or working outside of their homes.

Please note: Some areas of our business, such as the Primary Care Organization including CenterWell, Conviva, Kindred at Home, onehome, SeniorBridge, Neighborhood Centers, Pharmacy Distribution Centers, and others, may be required to adhere to federal, state, or local or additional workplace guidelines.

We continue to encourage all associates to become vaccinated, as vaccines remain the best and most effective defense against COVID-19.

This policy applies to all associates who work outside of their homes which includes:

Work within our facilities

Interact directly with members and patients

Attend in-person meetings or training courses OR

Represent the organization at events or volunteer activities

Scheduled Weekly Hours

40