IBM Hiring for AR Manager for Consumer-Packaged Goods – Winston Salem, NC at Research Triangle Park, NC

Introduction
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe.
You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including IBM Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience

Your Role and Responsibilities
The consumer-packaged goods industry has a high rate of change, with frequent product, pricing, and promotion adjustments and a fast production-to-market cycle. This position will require continued interaction with Sales, Sales Finance, Grocery Retailers and Cash Application personnel to resolve customer accounts.

• Manage a team between 8-10 collectors
• Demonstrate the ability to roll up your sleeves to prioritize multiple projects while meeting goals and deadlines with a strong customer service orientation and attention to detail.
• Communication skills and confidence in dealing with people at all organizational levels within the Company.
• B2B credit and successful collections experience with demonstrated reduction in >30 days balance
• Prior credit and collections leader with demonstrated ability for driving process efficiencies and problem solving
• Experience using Oracle and SAP/SAP4hana
• Experience in forecasting accounts for B/W improvement YOY
• Strong Microsoft Excel and Word skills
• Analytical and problem-solving skills
• Creative thinking leveraging technology to drive process improvements
• Ability to foster and grow customer satisfaction and quality improvements across delivery
• Establish and maintain a competent tracking mechanism for key indicators of the operations to support decision-making
• Ensured adequate mentorship of team members to ensure process objectives & Customer requirements are met
• Assisted management with career development activities for team members, team leaders and managers, including performance management

Responsibilities to drive staff:

1) Achieve cash collection goals and KPIs related to DCSO, cash flow, AR aging metrics and minimal bad debt
2) Ensure compliance with credit and collections policy, internal controls, and audit requirements
3) Prepare weekly, monthly, and quarterly AR reports
4) Direct the evaluation of credit risk and payment terms
5) Develop and implement process improvements and system enhancements that improve customer service, efficiency and reduce costs
6) Actively participate in the collection process to reduce A/R balances
7) Monitor and document collection activity of major accounts and establish and monitor aged receivables
8) Manage invoice presentment, EDI and notarization
9) Resolve internal/external customer inquiries timely
10) Support and/or participate in other initiatives and special projects when requested

Customer location in Winston Salem, NC

Required Technical and Professional Expertise
1) 5+ years of experience in Consumer-Packaged Goods Collection Strategies/Large Portfolio Collections
2) 5+ years’ experience working with account managers, supply chain, AP managers to keep balance current
3) 5+ years AR workflow/processing in SAP (prefer SAP4hana)
4) 5+ years driving service level or operating levels metrics per a SOW including consulting and 3rd party process management
5) 5+ years proven experience in establishing processes, metric identification, reporting, addressing root causes and accountability to drive results
6) 5+ years of experience working with senior executive clients and internal executives
7) Data analysis, problem solving, account management, contracts, database, self-start, Microsoft office, excel, pivot tables, outlook, access, and SQL

Preferred Technical and Professional Expertise
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IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

• 12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.
• World-class training and educational resources on our personalized, AI-driven learning platform. IBM’s learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.

·Well-being programs to support mental and physical health. ·Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).

• Select educational reimbursement opportunities.
• Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.
• Giving and volunteer programs to benefit charitable organizations and local communities.
• Discounts on retail products, services, and experiences.

The compensation range for this position is based on a full-time schedule. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation will be adjusted to reflect your hours.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.