IBM Hiring for Customer Success AI Innovation Leader at Research Triangle Park, North Carolina Full Time

Introduction

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Technology is constantly changing, unlocking new and innovative ways to how we work and how we engage clients. In Customer Success that can span machine learning models that unlock insights not otherwise easy to obtain, to improving employee and client experience with generative AI.

IBM Customer Success helps clients fully realize the value of their existing IBM products, while growing their adoption of next-generation technologies from across IBM’s portfolio. A career in Customer Success means bringing innovation to advise our CSMs as well as some of the world’s most transformational enterprises and culturally influential brands, to solve some of their hardest problems.

Your Role and Responsibilities

As a Customer Success AI Innovation Leader you work daily pushing the envelope on how to transform how we work, engaging hands-on with watsonx, and working across the company with many of the brightest AI minds. With hands-on experience in AI or data science, and through influential communication techniques, you’ll showcase the art of the possible, gain buy-in and ensure successful adoption of new capabilities. You will be in the heart of transforming day to day experiences through the use of generative AI, machine learning, and large language models.

Your primary responsibilities will include:

• Leading identification and prioritization of use cases: Work closely with the team around the world, listening for areas of opportunity, aligning and providing leadership of the AI agenda for Customer Success.

• Pilot use cases to prove value: Gain buy-in and work hands-on with a cross-functional team to build and pilot key use cases to prove value.

• Leading Persuasive Technical Conversations: Lead discussions with teams across IBM to align initiatives for maximum impact, and act based on the value pilots achieve.

• Acting as a reference to our clients: Many of our clients have Customer Success leaders facing similar challenges. Engage in discussions with clients to convey the art of the possible using watsonx.

Required Technical and Professional Expertise

• Proven Technical Expertise with AI or data science: Demonstrated track record as a technical expert in projects adopting AI or data science technologies.

• Proficiency in Agile Practices: Solid experience in utilizing agile best practices to achieve successful outcomes in an agile and swift manner.

• Effective Communication and Relationship Building: Demonstrable success in communicating and personal relationship development at all levels, from engineers to CIOs.

• Self-Motivation and Problem-Solving Aptitude: A natural inclination toward self-motivation and initiative, in addition to the ability to navigate data and people to find answers and present solutions.

• Transformational leadership: Track record of thinking about how individuals can work differently and scaling out adoption of transformational capabilities.

Preferred Technical and Professional Expertise

• Business Case Development: Proven experience building strong business cases for investment in new capabilities.

• Customer Success: Experience as a Customer Success Manager, or working closely with a Customer Success organization.

• Complex Project Management: Proven track record progressing multiple programs on aggressive schedules in parallel.

About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: – Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being – Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs – Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law – Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals – Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.