Your Role and Responsibilities
IBM Automation Digital Support is looking for a Software Technical Support engineer in the United States.
The IBM Automation Platform for Digital Business is an integrated platform that offers capabilities to digitize business operations. The platform provides products in core areas where automation and artificial intelligence provides benefits: RPA, content, workflow, and decisions. IBM Digital Business Automation offers design, build, run, and automation services to rapidly scale programs and fully execute and operationalize an automation strategy.
This role specializes in performing and enabling technical support for Process Automation Manager and Decision Manager. Successful candidates will provide technical support assistance to customers using problem determination / problem source identification skills. They will utilize technical and negotiation skills in collaboration with development and other support organizations. This includes recommending and implementing improvements to existing technical support tools, procedures, and processes, contributing to department goal and attaining organizational objectives through high customer satisfaction.
Automation Manager and Decision Manager are application development platforms that enable developers and business experts to create cloud-native applications that automate business processes and decisions. They provide tools for modeling business processes and decisions, and support both Decision Model and Notation (DMN)and Business Process Model and Notation (BPMN) standards. They also provide advanced business rules and process engines that support complex event processing, case management and a resource optimization engine that helps in solving complex business problems.
As a Customer Support Engineer, you will participate in the worldwide remote technical support team for our OpenShift, Workflow and Decisions products. You will be part of an international team and organization that is distributed around the globe. You will act as a global team member contributing to a seamless 24×7 “follow-the-sun” support for IBM’s customers. You will be working with customers around the world.
You will go beyond the industry standard technical support practices and will become an expert of the product, with a strong knowledge of the product internal components as well as how the solution is utilized by customers. Your top priority is always going to be customer success and customer satisfaction, by answering their technical questions and resolving their product related issues you will contribute to their success.
You will be challenged to never stop learning, as we want you to grow for our customers, our company and for your own career.
The Technical Support engineer:
This position can be worked remotely from anywhere within the United States. If you are hired into a Colorado work location, the anticipated compensation range for the position ($127,850 – $191,750) is based on a full-time schedule. Your ultimate compensation may vary depending on your job-related skills and experience. For part time roles, the compensation will be adjusted appropriately.
Required Technical and Professional Expertise
Preferred Technical and Professional Expertise
IBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.
Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It’s time to define your career.
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:
We consider qualified applicants with criminal histories, consistent with applicable law.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.