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Your Role and Responsibilities
IBM India Systems Development Lab is looking for L3 Software Support and Development Engineer to be integral part of a team responsible for Product Development of PowerVC product on Power. Analysing the customer defects, root causing the issues, collaborating with dev, test and customers to resolve the issues is the core responsibility. Owning the ifix delivery process and ensuring high ratings for customer satisfaction is the key goal. Opportunity to directly work with customers, get a deep understanding of their configurations and collaborate with the leads to get the concerns/issues addressed. Deliver code fixes to the GA’d releases is the primary work item.
IBM India Systems Development Lab is looking for Software Engineer / Developer to be integral part of a team responsible for Product Development/testing of PowerVC Platform on Power. The product is built on the Openstack cloud computing platform using Python. In addition, there is an opportunity to work on several OpenSource communities and front end/back-end development as well.
Required Technical and Professional Expertise
8 to 12 years of experience in the IT industry as a L3 development and support engineer.
7+ years of experience working as a software engineer well versed with private/public cloud platforms or in an equivalent role supporting partners and enterprises
7+ years of experience with solutions development or implementation in Unix or Linux environments.
7+ years of experience working with Python programming, designing, developing and supporting new feature enablement for private/public clouds
Proficient in Python programming and scripting experience and debugging on Linux OS.
Good experience with designing, and developing customer solutions in a rapidly evolving technology domain
Ability to perform customer-facing activities in a fast-paced environment with short timeframes.
Ability to uncover business challenges and develop custom solutions to solve these challenges.
Working knowledge of object-oriented design and design patterns applicable to modern software development is a plus
Applied knowledge of working with agile, scrum, and DevOps teams
Clear understanding of cloud service and deployment models
Comfortable working with highly distributed teams, including interaction with open source communities.
Ability to study on your own, learn quickly, and put new knowledge into practice
Any commercial experience with technologies like Openstack, virtualization and public cloud services, e.g., Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP) is a plus.
Hands-on programming skills and experience with Python is a must
Ability to quickly learn new technologies, frameworks, and techniques; ability to facilitate technical conversations within your team and with external stakeholders.
Keen interest contributing to and building communities in open source is a plus
Ability to work both on your own and as part of an agile team
Good understanding of customer support ticket SLAs and aligning execution accordingly
Preferred Technical and Professional Expertise
About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate – they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.
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